3 & 4 digit ext numbers?

[RITEL]

Is it OK to mix 3 & 4 digit ext numbers on the IPO(its a version 5.0)

I have 2 customers that are going to be sharing the system and they want to take their existing ext. numbers with them, 1 has 1xx and the other has 5xxx.


Thanks.

 

[tlpeter]

I would not do it.
Put a digit in front of the 3 digits and they can go on.


BAZINGA!

I'm not insane, my mother had me tested!

 

[mforrence]

Different extension lengths will work just fine. You may run into challenges with certain auto attend scenarios, but nothing that can't be overcome. This assumes that you're not running call center software. Remember that the system really doesn't provide true tenant service - no good way to prevent users from calling each other, etc.
Mike

 

[tlpeter]

Different extension lengths will work just fine.

But not supported!

I would always use the same extension lenght.
You also need the same no answer timers (and other timers)
It can cause very strange issues if you do not follow the rules.


BAZINGA!

I'm not insane, my mother had me tested!

 

[RITEL]

Thanks for your input guys!

 

[jamie77]

in if you are in the uk and not dialling 9, then do not use 1xx EVER.

somebody will have ext 112. That may cause you some legal emergency services problem. there are many more level 1 numbers that you will rule out.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[hairlessupportmonkey]

Ive mixed 3 and 4 digit extns before - Im still alive.....

In fact, Avaya recommended 4 digit extns for CCC to work properly.....

ACSS - SME
General Geek

 

[IPGuru]

programmed correctly the IPO will even cope with clashing number ranges:-

20-29
200-299
2000-2999

number in the above ranges can all be configured on the same switch (after taking config size limits into account obviously)
extn 20 will not cause any issues for extn 200, unlike many other systems

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[mattKnight]

Nasty thing to do though....

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[IPGuru]

I never said it was a good idea, just that the IPO would cope

what causes the IPO more problems is using certain characters in user names, just try using '*','?' or '\' & see what happens

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[RITEL]

Thank you all for your input! I think in my case it will be a safe play to go with extensions 101-199 for the main tenant and extensions 5100-5199 for the 2nd tenant. it is a very basic system with no auto attendant or CCC.