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2.1 406 update failed...SYSTEM DOWN
- Thread starter 5ascent0
- Start date
crashtest1000
Vendor
Sounds like the config is corrupt the folowing will allow you to reset to default and reload the ddb.
The DTE port settins are at the end of this message and you will need a serial cable
Erasing the Flash Configuration
This process erases the configuration held in the IP Office Control Unit's Flash memory. Following this action, when rebooted all aspects of the configuration will be return to their factory defaults.
Ensure that you have a backup copy of the IP Office's configuration before performing this action.
Switch off power to the IP Office Control Unit.
Attach the serial cable between the PC and the DTE port on the IP Office Control Unit.
Start the terminal program on your PC. Ensure that it has been setup as listed in DTE Port Settings.
Within a HyperTerminal session, the current settings are summarized across the base of the screen.
Power on the Control Unit and press the escape key every second until you get a Loader message. Below is an example.
P2 Loader 0.7 (4MB-2xLV160 Flash-120nS SDRAM-10)
CPU Revision 0x0501
Enter AT (note upper case). The Control Unit should respond OK.
Enter AT-X2. The Control Unit should respond 0x0200C000H Erase.
Enter AT-X3. The Control Unit should respond 0x02001000H Erase.
Switch power to the Control Unit off and then back on. Within the terminal program you should see various messages as the Control Unit performs various start up tasks. See DTE Port Trace of Defaulted Unit Reboot for an example.
Close the terminal program session.
You can now use Manager to alter and then upload an old configuration file or receive and edit the Control Unit's now defaulted configuration.
You also require an asynchronous terminal program such as HyperTerminal. Configure this for operation via a PC serial port, as follows:
Bits per second: 38,400.
Data bits: 8.
Parity: None.
Stop Bits: 1.
Flow Control: None.
Settings | Emulation: TTY or VT100.
![[cheers]](/data/assets/smilies/cheers.gif "[cheers] [cheers]")
The DTE port settins are at the end of this message and you will need a serial cable
Erasing the Flash Configuration
This process erases the configuration held in the IP Office Control Unit's Flash memory. Following this action, when rebooted all aspects of the configuration will be return to their factory defaults.
Ensure that you have a backup copy of the IP Office's configuration before performing this action.
Switch off power to the IP Office Control Unit.
Attach the serial cable between the PC and the DTE port on the IP Office Control Unit.
Start the terminal program on your PC. Ensure that it has been setup as listed in DTE Port Settings.
Within a HyperTerminal session, the current settings are summarized across the base of the screen.
Power on the Control Unit and press the escape key every second until you get a Loader message. Below is an example.
P2 Loader 0.7 (4MB-2xLV160 Flash-120nS SDRAM-10)
CPU Revision 0x0501
Enter AT (note upper case). The Control Unit should respond OK.
Enter AT-X2. The Control Unit should respond 0x0200C000H Erase.
Enter AT-X3. The Control Unit should respond 0x02001000H Erase.
Switch power to the Control Unit off and then back on. Within the terminal program you should see various messages as the Control Unit performs various start up tasks. See DTE Port Trace of Defaulted Unit Reboot for an example.
Close the terminal program session.
You can now use Manager to alter and then upload an old configuration file or receive and edit the Control Unit's now defaulted configuration.
You also require an asynchronous terminal program such as HyperTerminal. Configure this for operation via a PC serial port, as follows:
Bits per second: 38,400.
Data bits: 8.
Parity: None.
Stop Bits: 1.
Flow Control: None.
Settings | Emulation: TTY or VT100.
- Thread starter
- #3
I have one of our guys trying what you listed right now. As as note I was able to open Manager 4.1 and view the TFTP log. Every 3 or 4 reboots it would list the mac address of the unit then 0.0.0.0 as the IP, then that the unit failed to process the request. Also, was it okay to go from 2.0 (16) to 2.1. I have upgraded 3 other units with no problem. Now this.
Can I upload a 2.1 ip406.bin file from the beginning or will I have to upload a 1.x bin file first. One of our IP400 30 Port digital stations is also rebooting on it's own.
Can I upload a 2.1 ip406.bin file from the beginning or will I have to upload a 1.x bin file first. One of our IP400 30 Port digital stations is also rebooting on it's own.
crashtest1000
Vendor
Yes OK to goto 2.1 from 2.0
Its a 406 so you can go from any version to any version you like.
If you have done the AT commands correctly and rebooted the sytem by power off on dont forget to change the PC to 192.168.42.10 say then look at the tftp log
Couple questions
1. Have you got the PC with manager set as static IP address. Must do this
2. Is your manager set to 255.255.255.255 in preferences.
Must have this.
3. Have you got you working director set as the location of the bin files.
4. Is the mac address listed on of the ones listed in the bootp on you manager
Its a 406 so you can go from any version to any version you like.
If you have done the AT commands correctly and rebooted the sytem by power off on dont forget to change the PC to 192.168.42.10 say then look at the tftp log
Couple questions
1. Have you got the PC with manager set as static IP address. Must do this
2. Is your manager set to 255.255.255.255 in preferences.
Must have this.
3. Have you got you working director set as the location of the bin files.
4. Is the mac address listed on of the ones listed in the bootp on you manager
- Thread starter
- #5
Got the system up. It is at 2.1 (15). However, it has the default address and it will not take a change. When I click save, through any method, it doesn't take. I also tried opening my "real" config and sending it to the unit. That doesn't work. Nor does, opening the default config now on the restored box and clicking restore, at which point I point to my old backed up files.
How do I now proceed to get it from a default installation back to my configuration?
How do I now proceed to get it from a default installation back to my configuration?
crashtest1000
Vendor
Can you ping the system on the default address?
Also restart manager some times it locks up.
First goal is get upload and download to with default settings once that is working.
Go off line in manager and get the backed up database and send it to the system.
Then change you PC back to the correct IP address range and you should be off.
Also restart manager some times it locks up.
First goal is get upload and download to with default settings once that is working.
Go off line in manager and get the backed up database and send it to the system.
Then change you PC back to the correct IP address range and you should be off.
- Thread starter
- #7
crashtest1000
Vendor
No don'tthink so.
Is it possble that the system when it started up agin with 2.1 was connect to your company network and recived an ip address from your dhcp server.
check its not back on you network by changing the pc with manager back to the local network.
Is it possble that the system when it started up agin with 2.1 was connect to your company network and recived an ip address from your dhcp server.
check its not back on you network by changing the pc with manager back to the local network.
- Thread starter
- #9
- Thread starter
- #10
crashtest1000
Vendor
It sonds like the system is OK.
So when you click open the sytem responds askes for a password and gives you a default database yes or no
If no just restart the PC with manager on it and try again may be manager is down.
So when you click open the sytem responds askes for a password and gives you a default database yes or no
If no just restart the PC with manager on it and try again may be manager is down.
- Thread starter
- #12
crashtest1000
Vendor
It will come up with what ever you have loaded it should say version 2.1 when you go open on the manager.
The AT-x2 and X3 clear the Config file and not the bin file.
Once you upgrade the old version is gone.
The AT-x2 and X3 clear the Config file and not the bin file.
Once you upgrade the old version is gone.
- Thread starter
- #14
I just cleared the memory again using exc, at-x2.... and restarted the unit. Now when it comes up it stops at branch2 cpuload, where before it would run through a bunch of things.
Again, manager isn't open and the device isn't on the network.
Again, manager isn't open and the device isn't on the network.
crashtest1000
Vendor
One step at a time
So you have done AT-X2 and X3 these must be in uper case to work and then you must power off and on after that do you have a green light on the froni of the unit or not?
Manager will not work until the light is green also take the system off the network if you havent already
crashtest1000
Vendor
Do you have access to Windows Instant messager it maybe easier to com on this.
My address is lyndon7000@hotmail.com
My address is lyndon7000@hotmail.com
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