1616 Sets Disconnecting

[Tom2129]

Hello
Client has an IPO w/r7, two locations are connected via fiber back to the main location with 1616 sets at these sites. Everything was working fine until the last month when one of the sites has lost the IP phones on two separate occasions, no other phones on the system were impacted and most of the phones came back on their own. Any direction would be greatly appreciated.
Thanks
Tom

 

[amriddle01]

Local network issue or a glitch on the link, if it was the system all phones would be effected and I doubt all phones in one location developed the same fault at the same time then fixed themselves

 

[Okkie26]

IP conflict?

 

[Tom2129]

I believe everything there is DHCP....where would we look for the conflict?
Thanks
Tom

 

[Tom2129]

More Info
Just heard from the account that two 1616's which used to be at the location that lost service, but have been moved to a different location, also lost service yesterday when the original location went down....ugggg!

 

[smokinjoe2938]

Sounds like two faulty phones, replace them

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.