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Dupage county had a split of area codes

you would create a new skill, and a new agent assigned to that skill. Insert a step in the vector so that if someone is loged into that skill it will go to the announcement. So in case of an emergecy all you have to do is login as the agent, and the calls will route to your announcement.

I have to agree with mikeydidit. We had Avaya do the conversion to 5 digit extensions, and it was well worth the money.

I have the softphone working on the telecommuter setting. However I cannot login as an agent. What am I missing here? I can log in as an agent from my phone, using the feature access codes, but when I login to my phone through the softphone, I cannot login as an agent with the feature access...

Look here http://esearch.avaya.com/r/results.asp?queryText=vector+administration&SITE=red the DEFINITY® G3 Call Vectoring/EAS Guide is a good document to start at.

coolk If you have cm 2.0 you can type change off-pbx-telephone station-mapping ####(extension #) below is the different sections that you have to configure and how I have mine configured Station extension #### Application EC500 Dial Prefix Phone Number Cell phone number Trunk Selection...

I am using the 5 "free" licenses that came with the switch. I heard from an Avaya employee that once you want to buy a 6th license you have to pay for the 5 that you have for free. does any one know if this is true??? I love extension to cellular, and have a bunch of users that want it...

Why are people still using XMOBILE??? off-pbx-telephone is much easier to implement and maintain.

I don't use XMobile anylonger. I have been using EC500. If you use change off-pbx-telephone station-mapping XXXX, you don't have to use the dummy extensions for XMobile.

You are not checking for staffed agents. Here is a way to do that: 07 goto step 16 if staffed-agents in skill 32 < 1

I was able to fix mine with the info sjw3140 posted.

Is there a way to have an extension have a bridge appearance over a DCS?

The difference between the two, as I understand it is: by routing the calls through my Avaya switch, I will be bringing a call into the switch, through vectoring I would route the call out to the appropriate outsourced call center based on time of day, day of week, VDN counted calls, maybe...

Has anyone used vectors to route toll free numbers on a large scale? We have about 1000 toll free numbers, for sales and customer care. We currently use AT&T advanced features to route the call to 6 different outsourced call center vendors. Advanced features is really expensive and we are...

Has anyone installed message manager. I just set up release 5.1, but every time I go to login, I get a message "No Server Logins available". I turned on IMAPI Access. Does anyone know what I am doing wrong. Thanks,

you need to have a step in the vector that asks for the access code. Look at steps 2 and 4. CALL VECTOR 01 collect 6 digits after announcement 27401 02 goto step 6 if digits = meet-me-access 03 collect 6 digits after...

The password can be setup when you setup the vdn. On page 2 of the VDN you can enter the access code VECTOR DIRECTORY NUMBER MEET-ME CONFERENCE PARAMETERS: Conference Access Code: * Conference Controller:

I am getting static on the lines, in all incoming calls. Internal calls and outgoing calls are fine, it is just all incoming calls that I am having problems with. What can it be? where do I start to check??? Thanks,

I blocked it from the cos, so it should not happen in the future, but cannot retrieve the message yet...

Does anyone know of a way to retrieve a broadcast message. Someone here just broadcasted a message that was supposed to be private. Can this feature be blocked so that this doesn't happen in the future? Thanks,