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Hi I ran this by IT and he needs to know what the program expects to find at http://whatever.idexxi.com/…/%m. Thanks P

That sounds great. The data I need displaying is our client contact details, so when 0161 343 calls ect it screen pops with their account code which is allocated to them such as G01 etc. The idea is it sees the number and then gives the contact centre staff the releavant G01 without needing to...

Excellant. Could you give me more information on the page format? Regards, Paul

Hi Does anyone know if you can you the "Public Directory" to screen pop client details. Unfortunately the contact directory only holds 974 records and stops. I need to import over 3000 contact telephone numbers. Regards, Paul

Hi The company I work for uses this software currently ,but I have a problem getting it to work in Italy. I can see this agent logged in through CMS, but when I call the number no voice can be heard from either party. Now the difference is that we are using Vonage to route the calls to save...

Hi Not sure if anyone can help on this one. I heard that the Avaya world is changing alot in the US. My understanding is the 'Telecom Analyst' of this world will become redundant in the future. The question is big for me when thinking about Certification and the continual learning process. I...

Hi I am having a problem opening IP Agent. I get the following error 'Unable to initialize DAO/Db Engine'. The operating system is Windows 2000. The software was loaded on the PC along time ago and got corrupted, so I reloaded it on. Can anyone help here, I would be greatful. Thanks Avayawizz

Hi The compnay I work for has got it into the head that having one European support department is better. Now I need to convince the 'powers that be' that local support gives the buisness quicker and much more rapid response. I have worked on the Definity for two years now, so if this goes...

Hi I would indeed use CMS to find culprits. The second step would be to set-up a login/Out reasons codes and force those agents to enter a reason and that whey you can reack thinks a little better. We use AUX codes in our call centre and it works well. Hope this helps you..

Hi Does anyone know how to pull data from a phone station, ie total call length within 24hr, how many calls? Its not possible to set-up as a agent to track through CMS. Thank you,

Hi I have a site which doesn't have CMS. Can someone assist me in explaining the report from hunt-group measurements last-hour? I was wondering if you can work out how many calls are successful / abondoned from Calls Ans/Aban? Thanks

They are not set to auto-answer on the station form is there a benifit to setting auto-answer ? also if they forget to aux out after leaving a phone ( bathroom break ..etc ) is it best to have it log them automatically and force them to aux in to get next caller > I imagine it might help if the...

You could try changing the Coverage path for that extention. Regards,

Hi, The agents wont AUX out if you have Auto-Answer setup on their loginID. Another thing to remember is have the skill level set the same for all agents in the CMS. Regards Avayawizz