IP Agent - Screen Pops

[avayawizz]

Hi

Does anyone know if you can you the "Public Directory" to screen pop client details. Unfortunately the contact directory only holds 974 records and stops. I need to import over 3000 contact telephone numbers.

Regards,
Paul

 

[phoneguy55]

I've done this but not using the public directory. Under Screen pop action you will point it to a web page that you will need to host somewhere. That should give you unlimited telephone numbers to work with.

 

[avayawizz]

Excellant. Could you give me more information on the page format?

Regards,
Paul

 

[phoneguy55]

From the Tool bar, click Tools, then Screen Pops
Click File, then New.
Type “Incoming Calls” and click Next
Make sure the Ringing radio button is checked, click Next
Type “

http://xxxxx/phone.nsf/extlookups/%m”

in the URL field, then click Next. Or whatever your web page is.
Click the Test button
Type an extension to test the screen shot, preferably your own. Then click Continue:
you should see the web page for that person.
Check off the box next to Incoming Calls, then click File, Close.

 

[avayawizz]

That sounds great. The data I need displaying is our client contact details, so when 0161 343 calls ect it screen pops with their account code which is allocated to them such as G01 etc. The idea is it sees the number and then gives the contact centre staff the releavant G01 without needing to ask it. If this works it will save alot of time. Keep you posted how I get on.

Thanks again.

 

[avayawizz]

Hi

I ran this by IT and he needs to know what the program expects to find at

http://whatever.idexxi.com/…/%m.

Thanks
P

 

[phoneguy55]

The program expects to find a phone number.

 

[jimbojimbo]

Better to use a JSP page and set it up as a http post. One page for any number. JSP can then do the lookup and return the correct data.