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Ok, what I need to do then is edit the extension. I had a user using an anolog phone, we just got in another digital avaya 6408 phone so I'd like to add him back to the digital world. When I right click to "edit" i'm not allowed to change anything bu the extension number. I need to change the...

I'm stumped, I'm trying to add an extension. I'm in "Extensions" in the Manager and i've right clicked for "new" how do I tell it what port to connect it to?

I've got it at 60 seconds. the callers just get stuck listening to hold music. Good thing we've got it set to the hip-hop station,. Again, this only happens when we hit "trsfr + extn" and hang up rather then waiting for cell phone to answer.

I have set a user to toggle on/off unconditional fowarding to his cell phone. Sometimes when trasfering to the extension, that forwards to the cell phone it gets stuck in hold. For example: Ext 288 fowards to cell phone Call comes in, we hit "trnsf + 288" and hang up. The caller gets stuck in...

Is there a way anyone in the office can pick up an incoming call? Sometimes if our receptionist has stepped away, and forgot to forward calls it's a problem. People also rotate desks so often that we don't want to create a linear flow.

I think my Voicmail pro is not working because in Manager under 'license" it reads "invalid" when I click to edit and close out it changes to "unknown" Voicmailpro was working fine yesterday could the license be the issue?

I went into IP office to configure the IP addresses so we're connected to the internet, it didn't work so I want to revert to originall settings where the PC only communicates to CBC, the phones work but now voicmail isn't working, we bet a busy signal. We must have a IP address wrong...

It's the auto attendant that's the challange. An install with just 4 users would take a day. make sure your vendor knows Voicemail Pro very well before hiring.

How can I increase the time allowed before the phone disconnects when dialing. Example, a user begins to dial a number but takes a 3 second pause before completing the number. The user gets "Disconnect" displayed

Well, I just set it.. But it only rang on the cell phone twice before coming back to internal voicemail. How can I increase the number of rings?

It worked! You are awesome! thank you so much. That "9" sure is a stinker. Hope I can connect with you before I pull my hair out next time! Again.. you rock

I've followed the short codes to activate call forwarding. However when calling the extension that should be forwarded, it drops into voicemail. Any help?