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Just in regards to the DTMF issue, we have been doing a stack of testing using a mix of S8700/G650, NEC IPX, and Cisco CM. If you're not getting DTMF through the trunks, make sure you have it set to send as "RTP Payload" and that should work. We found that if we used any other setting the...

I am a complete NEC newbie but was wondering if someone could tell me what the command is from the MAT terminal "GUI" to add the new card I'd really appreciate it. I managed to work out some of the route programming to send calls to what this trunk will be but I can't get the card to come up...

Dwalin, Thanks for your help but the end user have decided to stick with their cover answer groups and to work within the limitations there in. Cheers, AndyAPAC

Dwalin, Below is the "list conf soft" dump. I hope it helps. I couldn't do the "disp offer" command. To answer the question about using vectors, I can still use them just that their functionality is somewhat limited e.g. I can use available agents but not staffed agents, and I can only use...

Dwalin, I'm assuming cm 2.1 is "call manager". If that's the case then I'm stuffed as we don't have call manager. We don't even have the "basic" vector feature which I could then at least use the "staffed agents" option. Any other suggestions / ideas?

I have set up hunt groups using cover paths and this allows me to enter a night service destination for the hunt group and program a button on a phone to be able to manually activate it. I'd like to use vectors as they give me more flexibility but as soon as I hit Y in the vector field the...

Thanks for the replys. I'll try the call pickup options as they do want to be able to answer the call if need and we'll see how it goes.

I have a very basic G3 that has no ACD and very limited features but I need more than 8 people in a group to answer calls. I have set up an x port extension which goes to a cover path which goes to a hunt group (I had to do that as I could not use the vector option as then I can't night switch...

If you just want to make PC to PC calls you could try SJphone. You need to know IP addresses though. Download from www.sjlabs.com

Guys, thanks for your help. I do have access to the UDP table so I'll start with that and see how I go. Cheers, Andy

Kevin, thanks again. The system is running V11, but I can't find the "camp-on busyout". Is it in the trunk group pages or sig-group pages? I looked in both but couldn't find any sign of it. Cheers, Andy

Thanks 4merAvaya, aka Kevin, but as they say..."Houston, we have a problem". When this system was installed (not by me) they decided not to use UDP - it's completely blank. I have checked right through the AAR table and they're blank and the route patterns configured don't seem to have any...

We're implementing a "partial" ip solution in one of our regional offices and we're splitting off a group of extensions from the Definity to this IP PBX. What I need to do is if someone on the Definity dials a 4 digit extension number that is now on the IP system, I need to add 4 digits to...

Is there any way of setting a DS1 card to a "maintenance" mode so that it puts all the channels into a busy state and waits for active calls to clear down and then makes those ports busy as well. I remember doing it a looong while ago but I'm a bit rusty these days. All help greatly...

Bobg1, that would be exactly what I'd like to do, but I'm not sure how. Could you give me some more details - I'd really appreciate it, especially if I can get this sorted before the holidays.

Groundrat, I know you say you already have a Cisco network but what are you looking at VoIP for - inter office comms? If so, can I suggest you check out the Quintum VoIP hardware. It's easy to set up (no additional PABX hardware) and best of all, has a neat "fail over" feature when...

Thanks dmoore7648. Will this work if the meeting room phone is an analogue phone?

The site I'm looking after has been set up a little bit strange and they're using a "virtual" (X port) extension as a pilot number with a cover path that has an answer group as the first point. The problem I have is that the dept this number belongs to want ot be able to forward...

Thanks for that Tiramisu. The set up is just hunt groups without ACD. Looks like the AUX button will be the go for them. As for identifying the queue in this type of set up, will a qcall button work? Cheers...

I have set up a hunt group (UCD-MIA) but as I'm more familiar with the Avaya Index call centre I'm not sure what I need to program on the handset to allow the agent to "busy" themselves out of the group when they're away from the phone or generally not available to take a call...