ucd hunt group indication on handset

[AndyAPAC]

I have a very basic G3 that has no ACD and very limited features but I need more than 8 people in a group to answer calls. I have set up an x port extension which goes to a cover path which goes to a hunt group (I had to do that as I could not use the vector option as then I can't night switch the hunt group).

The hunt group is UCD-MIA with 10 agents (so far). This works but is there a way that agents whose phone is not ringing can see (on a button) the incoming call on their phone? I thought maybe bridged appearance but that only shows one button and if someone answers it some one else could bridge onto it.

Any help GREATLY appreciated - sorry if this seems confusing.

Cheers,
AndyAPAC

 

[nohuhu]

AndyAPAC,

you can set up a pickup group for all extensions in your hunt group, add the call-pkup button to all extensions and then the people will see this button flashing when the call is ringing somewhere in the pickup group. also they will be able to pick up this call by pressing the button.

 

[dufus2506]

Bridged appearences will work if you add enough of them (You are not limited to a single appearance, unless you made the x-ported station an analog set) and if you set the 'data restriction' option to 'y' for all of the sets and the bridged x-ported station, then no one can connect to an already answered call.

There is a button called in-call-id that will light if an incoming call is from a hunt group. But it only lights when the call is coming in to your own station, not when it's ringing on someone elses station.

Carpe dialem! (Seize the line!)

 

[AndyAPAC]

Thanks for the replys. I'll try the call pickup options as they do want to be able to answer the call if need and we'll see how it goes.