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My caller ID is working fine except, incoming calls are first routed via a hunt group and cover answer group. The folks that pick up the calls get the name but not the number as the display is stating how the call came in versus the phone number. If I transfer the call, the CID shows. If I place...

I had an issue with the full backup on a crashed system. The problem and solution is, you have to first "unzip" the full_backup tar.gz to get the 3 tar.gz files, xln, os, security that can then be restored. I found a freeware utility that unzipped the tar.gz file with no effort.

Does anyone know how to get the Avaya phone icon to show up in LCS?. We have followed the instructions on the 2 guides from Avaya: "IP Softphone and LCS Integration Quick Setup" and the "IPS_with_MOC_Getting_Started_jan22" We can browse to the Avaya Phone icon successully so we feel like we...

We are trying to integrate Softphone & LCS. Each work independently, but we can't get past a hurdle in trying to get the softphone to connect to LCS. Keep getting this error: Couldn't open socket: connection refused Sounds like a port issue or some other networking mismatch but we have been...

No answers, but in search of the answer to a similar problem. We are trying to integrate R6 Softphone with LCS and keep getting this error: Couldn't open socket: connection refused We are not doing the integration through an AES server. Each softphone will have its own connection. We have...

I have had similar problems and have a couple of time woke up the voip by changing the IP address and, doing a show ip oute voip 0 to verify the routes actually took for the voip module(s).

I've created an MOH music file in the proper format per the docs and uploaded it to the G700 announcement board using the VAM software. MOH works like a champ - problem is, internal callers are reporting that they have to hang up because the MOH is bleeding over onto their calls. I've yet to...

Yes it is an MM711 port. I did use my tone generator which usually works and it did not. We are using a standard on hold machine that stores the recording in memory. It is playing back via the speaker at this time.

That is what we had to do a few weeks back. Thanks for your response in any case!

Morning folks I have an 11 site network with g700 and g350s with an S8500 and G650 at the main site. I connected an MOH source to one of the sites and for a while we had MOH at all sites. When it stopped working, I played with it and it started working again - for a short while. I have since...

If it's not written but seems to fix things when you reboot, then it is broke and Avaya needs to fix it.

We ahave a 1.1 for Exchange customer and they have a user that periodically has to go back into his personal options setup and re-check the Call Me box to get it to start working again. It will work fine for a while and then it becomes un-checked again?

Thanks but that did not help.

I'm having an issue where EC500 works fine to Cingular / AT&T cell phones but on Suncom and Alltell, the cell will ring then will drop the call as soon as the answer key is pressed.

Can't find any Avaya documentation that addresses IA770 programming and have run into 2 issues: 1) Can't figure out what the default password is for mailboxes- # does not work like other Intuity's 2) When a message is left in someones mailbox and they try to forward it to another valid...

After a week of problems characteristic of VoIP networking issues, but no evidence of such, Avaya said we needed to get the customer to 3.1.4. We had upgraded them to 3.1.3 about 2 weeks earlier. That solved the problem.

We have an S8710 customer on 3.1 software. Last week Med-Pro DSP resources maxed out. In looking at the historical list measurements report we discovered that an increasing number of resources were getting "locked up" and not releasing. Resetting the Med-Pro's cleared out the problem but we...

We've considered that as well as logging in and out of different extensions. Our delima is that from call to call they could need to change the CID. One of those who are creating thier own head ache, I think.

Thanks Yes the licenses are good. I have 2 routes installed. Would you have example of the 5 routes or point me to the correct docs?

I'm not having any luck getting my IP phones to register with the S8300 media server. This is not an LSP. I've verified that my IP addresses are all pingable including the VoIP module. My region amd mapping are correct. The phone discover's the system but cannot register. Usually this means that...