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Recent content by WCTek

  1. WCTek

    5330 Quality Control Issues

    In 2008, our new installation had 250 phones and all button label faded out within 2-3 months. Mitel did not believe me until I sent the phone back. Mitel sent their tech back on-site and replaced all our phones on their dime. It tells you how bad the quality of these phones. These phones...
  2. WCTek

    Setup new Mitel IP console 5550

    Disregard - I used ### "Directory Number" and got it registered. Thanks
  3. WCTek

    Setup new Mitel IP console 5550

    I have a spare console 5550 that was seating in the closet. Today, I setup new PC and installed software 4.0.0.17 (3300 4.0 SP3). It stucks at the registration PIN and I tried *** "directory number for this console", and it is still not registered. When I checked IP Static setting, it has the...
  4. WCTek

    Setup greeting only mailbox in NuPoint

    kwbMitel - thanks for replying. It's working
  5. WCTek

    Setup greeting only mailbox in NuPoint

    kwbMitel, I used FCOS 6 (built-in from NuPoint). LoopyLou, I tried and it worked as suggest. Can the user access and change/update greeting after? or I need to allow update greeting and change it back to GReeting only. Thanks
  6. WCTek

    Setup greeting only mailbox in NuPoint

    Hi, I need to create mailbox with greeting only - do not want to take caller messages in NuPoint. Currently, I have FCOS Greeting Only, but I can't access mailbox to record. Is there special access these type of greeting only mailbox? Thanks
  7. WCTek

    Can you transfer directly to voicemail??

    TomCotton, I have 3300mxe and using NuPoint for our voicemail. This is what I do to transfer to user voicemail without ringing his/her phone: 1. Press TRANSFER button 2. Dial voicemail Hunt Group example 1234, and follow by the * key (to bypass user mailbox if user has mailbox) 3. Enter 4...
  8. WCTek

    Mitel 5550 console

    I have an issue with console 5550 as well with 1-way audio from the console (happen 1 time every 2-3 weeks). My console keypad has static IP address (VLAN 192.168.88.xx) from controller 3300, but my pc has DHCP from the production LAN (172.16.xx.xx). SuperNova99, in my case, should I try to...
  9. WCTek

    Redial or dial from UC causes busy tone

    Did you change the computer "Phone and Modem" dialing rule under Control Panel? It would cause the issue as well if you program prefix 9 as well prefix 9 in UC setting.
  10. WCTek

    Transfer to voicemail

    Thank you for FAQ.
  11. WCTek

    Transfer to voicemail

    I have 3300 10.0 and NuPoint 14.1. Can I transfer a call to someone's voicemail without ringing their desk phone? I used to do it with my old Avaya system but can't find document in Mitel. Thanks
  12. WCTek

    voicemail transfer to cell phone

    Snip81 - did you try 9-1-xxx-xxx-xxxx? I think you need to use 11 digit for long distance and 7 digit for local.
  13. WCTek

    MAPI Gateway server failed on port 143

    I'm reinstalling MAPI Gateway Server for my Exchange 2010. I followed the instructions on Release Notes, but still not able to verify connection from NuPoint to MAPI server. Does anyone have this problem? I have NuPoint 4.1, MAPI Gateway v6.0, 3300 MXe, Exchange 2010 with new SuperUser...
  14. WCTek

    NuPoint 4.1 with MAPI and Blackberry Enterprise Server

    I have the same problem as I have the same setup with NuPoint, Exchange 2007, BPS 4.1.4 and MAPI Gateway. The voicemail will eventually deliver to BB but it may take up to 30min. I disabled IMAP in my exchange and still not work. However, if you forward the voicemail message in Outlook to...
  15. WCTek

    Off-hook 911

    I agree MIMB about off-hook to 911. Do you have front desk or security staffs on-site? If so, you can setup Associated Directory Number to ring to front desk or security phone. For our facility, we setup to ring off-hook alarms to front desk console after 60sec,
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