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In 2008, our new installation had 250 phones and all button label faded out within 2-3 months. Mitel did not believe me until I sent the phone back. Mitel sent their tech back on-site and replaced all our phones on their dime. It tells you how bad the quality of these phones. These phones...

Disregard - I used ### "Directory Number" and got it registered. Thanks

I have a spare console 5550 that was seating in the closet. Today, I setup new PC and installed software 4.0.0.17 (3300 4.0 SP3). It stucks at the registration PIN and I tried *** "directory number for this console", and it is still not registered. When I checked IP Static setting, it has the...

kwbMitel - thanks for replying. It's working

kwbMitel, I used FCOS 6 (built-in from NuPoint). LoopyLou, I tried and it worked as suggest. Can the user access and change/update greeting after? or I need to allow update greeting and change it back to GReeting only. Thanks

Hi, I need to create mailbox with greeting only - do not want to take caller messages in NuPoint. Currently, I have FCOS Greeting Only, but I can't access mailbox to record. Is there special access these type of greeting only mailbox? Thanks

TomCotton, I have 3300mxe and using NuPoint for our voicemail. This is what I do to transfer to user voicemail without ringing his/her phone: 1. Press TRANSFER button 2. Dial voicemail Hunt Group example 1234, and follow by the * key (to bypass user mailbox if user has mailbox) 3. Enter 4...

I have an issue with console 5550 as well with 1-way audio from the console (happen 1 time every 2-3 weeks). My console keypad has static IP address (VLAN 192.168.88.xx) from controller 3300, but my pc has DHCP from the production LAN (172.16.xx.xx). SuperNova99, in my case, should I try to...

Did you change the computer "Phone and Modem" dialing rule under Control Panel? It would cause the issue as well if you program prefix 9 as well prefix 9 in UC setting.

Thank you for FAQ.

I have 3300 10.0 and NuPoint 14.1. Can I transfer a call to someone's voicemail without ringing their desk phone? I used to do it with my old Avaya system but can't find document in Mitel. Thanks

Snip81 - did you try 9-1-xxx-xxx-xxxx? I think you need to use 11 digit for long distance and 7 digit for local.

I'm reinstalling MAPI Gateway Server for my Exchange 2010. I followed the instructions on Release Notes, but still not able to verify connection from NuPoint to MAPI server. Does anyone have this problem? I have NuPoint 4.1, MAPI Gateway v6.0, 3300 MXe, Exchange 2010 with new SuperUser...

I have the same problem as I have the same setup with NuPoint, Exchange 2007, BPS 4.1.4 and MAPI Gateway. The voicemail will eventually deliver to BB but it may take up to 30min. I disabled IMAP in my exchange and still not work. However, if you forward the voicemail message in Outlook to...

I agree MIMB about off-hook to 911. Do you have front desk or security staffs on-site? If so, you can setup Associated Directory Number to ring to front desk or security phone. For our facility, we setup to ring off-hook alarms to front desk console after 60sec,

I have Prairiefyre since June 08 and I never like it. It has all kind of problems. It took too much time for initial setup and glitches. Also, I recently have duplicate phone calls on my monthly report. BAD 1. If you are using SQL express not full version, the SQL database is maximum at...

I have 640 analog line in controller A and 550 analog lines in controller B. All of them are using ONS cards. The two controllers connect thru IP Trunk via Cisco 6500 (core switch). Each controller resides on 1 side of the building.

I have two 3300MXe with 8 peripheral nodes that attach 4 to each 3300. The controller A - I did not get any complaints about the 1-way communication. But controller B - the tenants complained that the 1-way communication occurs intermittent. Like this: The phone is ringing but they can't...

I have 4 per. nodes that attaches to 3300Mxe Rel 8. Recently, the tenants complained: 1. the phone rings twice but no one is on the line 2. the phone rings back after they hang up the phone Does anyone experience the same issue? I have ONS cards. Thanks.

We have the same problems in our conf. rooms. I use the Polycom SoundStation2 PN# 2201-15100-601 and it's working great. I have this unit with the Avaya system and it's compatible with Mitel. I believe I paid approx $400. The IP 5310 is not working as what it specifies.