Mitel 5550 console

[johnsmith1st]

could anybody help with the following?
I have a 5550 console connected to a cisco 3750. The DHCP on the controller is disabled, and the phones (including the console) get their IP addresses from a Cisco switch. The PC attached to the phone and running the console software is on a differenct VLan to the phone. Both are DHCP. My problem is this: the pc apparently keeps dropping its network connection, and the console software goes into night service 1. This is curable by resetting the phone.
I believe the phone is the issue. However, I need some advice on diagnostics on how to get to the bottom of this issue. I have already changed all cables, the switch port involved and the PC itself.
I have no spare 5550.
Any ideas??

 

[bobcheese]

while the console connection is down (in night service) try pinging the kepad IP address and see if you get a response.
There is also a log viewer tool in the 5550 folder in start->all programs->mitel->5550. Leave this running and see what you get.

 

[Supernova99]

It is recommended to provide a static IP address to both the keypad and console PC.
Make sure that any power settings for the network card are disabled and lastly it is also recommended that both the keypad and PC be fed off a UPS

Share what you know - Learn what you don't

 

[johnsmith1st]

I can't make any sense out of the logs. While the pc is down, I cannot ping the phone. I am attending today to check the network card settings on the pc. Could anyone advise if i could replace the 5550 with an ordinary phone, a 5212 or a 5330?

 

[LoopyLou]

Supernova99, why do you mean by power settings for the network card?

The single biggest problem with communications is the illusion that it has taken place.

 

[Supernova99]

most modern network adapters have a properties setting for power these can be used to turn the adapter off if there is no activity (to save power)
It is recommended to disable all power saving options so that the network card does not go to sleep and thus put the console out of service

Share what you know - Learn what you don't

 

[johnsmith1st]

I have changed the network card settings but an hour after I had left, the PC was off again.
I took a copy of the 5550 log and part of this is pasted below. Does anybody have experience of reading these, and could you have a look and pethaps make some suggestions on what my fault could be?

301 10535000 2473618 8218 0


1 2 MainApp javaw 2011/03/24 12:27:01.703 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


2 2 MainApp javaw 2011/03/24 12:37:42.500 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


3 2 MessageServices javaw 2011/03/24 12:37:42.812 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


4 2 MessageServices javaw 2011/03/24 12:37:42.828 mljmain.cpp:89 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.


5 2 MessageServices javaw 2011/03/24 12:37:42.843 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


6 2 MainApp javaw 2011/03/24 12:37:42.859 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


7 2 MainApp javaw 2011/03/24 12:37:42.890 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


8 2 MainApp javaw 2011/03/24 12:37:42.906 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


9 2 CallHandlingTrace javaw 2011/03/24 12:37:42.921 mljmain.cpp:89 5_KeybrdMsgTrace set false. Keyboard Message Trace is off.


10 2 MessageServices javaw 2011/03/24 12:37:42.937 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


11 2 EmergencyCallLog javaw 2011/03/24 12:37:42.953 mljmain.cpp:89 5_EmerCallLogMsgTrace set false. Emergency Call Log Message Trace is off.


12 2 CPM javaw 2011/03/24 12:37:43.015 mljmain.cpp:89 Ending the PCConsoleState definitions


13 2 CPM javaw 2011/03/24 12:37:43.031 mljmain.cpp:89 Starting the PCConsoleState(PCConsole createdPCConsole) constructor.


14 2 CPM javaw 2011/03/24 12:37:43.046 mljmain.cpp:89 Ending the PCConsoleState(PCConsole createdPCConsole) constructor.


15 2 CallHandlingModel javaw 2011/03/24 12:37:43.062 mljmain.cpp:89 5_CallHndlgMsgTrace set false. Call Handling Message Trace is off.


16 2 CallHandlingModel javaw 2011/03/24 12:37:43.062 mljmain.cpp:89 5_CallHndlgEvents set false. Call Handling Events is off.


17 2 CallHandlingTrace javaw 2011/03/24 12:37:43.078 mljmain.cpp:89 CallHandlingStateObjects.txt is absent - Call Handling State Objects is Off


18 0 PFKeyHandler javaw 2011/03/24 12:37:43.093 mljmain.cpp:58 restoreKeySequence Error = java.io.EOFException


19 2 ConnectionManager javaw 2011/03/24 12:37:43.171 mljmain.cpp:89 ConnectionStateWaitingForDeviceRegistration::enterState: ConnectionStateWaitingForDeviceRegistration


20 1 ConnectionManager javaw 2011/03/24 12:37:43.265 mljmain.cpp:151 ConnectionStateConfigurationError::enterState(): Invalid configuration values were found.


21 2 MainApp javaw 2011/03/24 12:38:06.281 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


22 2 MainApp javaw 2011/03/24 14:00:06.500 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


23 2 MessageServices javaw 2011/03/24 14:00:06.812 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


24 2 MessageServices javaw 2011/03/24 14:00:06.828 mljmain.cpp:89 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.


25 2 MessageServices javaw 2011/03/24 14:00:06.843 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


26 2 MainApp javaw 2011/03/24 14:00:06.859 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


27 2 MainApp javaw 2011/03/24 14:00:06.890 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


28 2 MainApp javaw 2011/03/24 14:00:06.906 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


29 2 CallHandlingTrace javaw 2011/03/24 14:00:06.921 mljmain.cpp:89 5_KeybrdMsgTrace set false. Keyboard Message Trace is off.


30 2 MessageServices javaw 2011/03/24 14:00:06.937 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


31 2 EmergencyCallLog javaw 2011/03/24 14:00:06.953 mljmain.cpp:89 5_EmerCallLogMsgTrace set false. Emergency Call Log Message Trace is off.


32 2 CPM javaw 2011/03/24 14:00:07.015 mljmain.cpp:89 Ending the PCConsoleState definitions


33 2 CPM javaw 2011/03/24 14:00:07.031 mljmain.cpp:89 Starting the PCConsoleState(PCConsole createdPCConsole) constructor.


34 2 CPM javaw 2011/03/24 14:00:07.046 mljmain.cpp:89 Ending the PCConsoleState(PCConsole createdPCConsole) constructor.


35 2 CallHandlingModel javaw 2011/03/24 14:00:07.062 mljmain.cpp:89 5_CallHndlgMsgTrace set false. Call Handling Message Trace is off.


36 2 CallHandlingModel javaw 2011/03/24 14:00:07.078 mljmain.cpp:89 5_CallHndlgEvents set false. Call Handling Events is off.


37 2 CallHandlingTrace javaw 2011/03/24 14:00:07.078 mljmain.cpp:89 CallHandlingStateObjects.txt is absent - Call Handling State Objects is Off


38 2 ConnectionManager javaw 2011/03/24 14:00:07.171 mljmain.cpp:89 ConnectionStateWaitingForDeviceRegistration::enterState: ConnectionStateWaitingForDeviceRegistration


39 1 ConnectionManager javaw 2011/03/24 14:00:07.281 mljmain.cpp:151 ConnectionStateConfigurationError::enterState(): Invalid configuration values were found.


40 2 MainApp javaw 2011/03/24 15:18:12.156 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


41 2 MessageServices javaw 2011/03/24 15:18:13.140 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


42 2 MessageServices javaw 2011/03/24 15:18:13.156 mljmain.cpp:89 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.


43 2 MessageServices javaw 2011/03/24 15:18:13.171 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


44 2 MainApp javaw 2011/03/24 15:18:13.187 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


45 2 MainApp javaw 2011/03/24 15:18:13.218 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


46 2 MainApp javaw 2011/03/24 15:18:13.234 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


47 2 CallHandlingTrace javaw 2011/03/24 15:18:13.250 mljmain.cpp:89 5_KeybrdMsgTrace set false. Keyboard Message Trace is off.


48 2 MessageServices javaw 2011/03/24 15:18:13.265 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


49 2 EmergencyCallLog javaw 2011/03/24 15:18:13.281 mljmain.cpp:89 5_EmerCallLogMsgTrace set false. Emergency Call Log Message Trace is off.


50 2 CPM javaw 2011/03/24 15:18:13.343 mljmain.cpp:89 Ending the PCConsoleState definitions


51 2 CPM javaw 2011/03/24 15:18:13.359 mljmain.cpp:89 Starting the PCConsoleState(PCConsole createdPCConsole) constructor.


52 2 CPM javaw 2011/03/24 15:18:13.375 mljmain.cpp:89 Ending the PCConsoleState(PCConsole createdPCConsole) constructor.


53 2 CallHandlingModel javaw 2011/03/24 15:18:13.390 mljmain.cpp:89 5_CallHndlgMsgTrace set false. Call Handling Message Trace is off.


54 2 CallHandlingModel javaw 2011/03/24 15:18:13.406 mljmain.cpp:89 5_CallHndlgEvents set false. Call Handling Events is off.


55 2 CallHandlingTrace javaw 2011/03/24 15:18:13.421 mljmain.cpp:89 CallHandlingStateObjects.txt is absent - Call Handling State Objects is Off


56 2 ConnectionManager javaw 2011/03/24 15:18:13.500 mljmain.cpp:89 ConnectionStateWaitingForDeviceRegistration::enterState: ConnectionStateWaitingForDeviceRegistration


57 1 ConnectionManager javaw 2011/03/24 15:18:13.593 mljmain.cpp:151 ConnectionStateConfigurationError::enterState(): Invalid configuration values were found.


58 2 MainApp javaw 2011/03/24 15:18:33.765 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


59 2 MainApp javaw 2011/03/24 15:19:47.625 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


60 1 Win32ServicesJNI javaw 2011/03/24 15:19:48.796 win32servicesjni.cpp:148 Addr: 192.168.10.2, RTT:1 ms, TTL:63



61 1 Win32ServicesJNI javaw 2011/03/24 15:19:48.796 win32servicesjni.cpp:166 pingHost returned true



62 1 Config javaw 2011/03/24 15:19:48.937 mljmain.cpp:151 DEVICE REGISTRATION ACKNOWLEDGEMENT received from /192.168.10.2 : RegistrationWizardCoordinator


63 1 Config javaw 2011/03/24 15:19:48.968 mljmain.cpp:151 REDIRECT REGISTRATION REQUEST message receivedNumberOfBytes:.......6 NumberOfAddresses:...1 Redirect Reason:.....REDIRECT_UPDATE
Priority list Of IPPBX nodes:..192.168.10.2; : RegistrationWizardCoordinator


64 1 Win32ServicesJNI javaw 2011/03/24 15:19:50.031 win32servicesjni.cpp:148 Addr: 192.168.0.2, RTT:0 ms, TTL:63



65 1 Win32ServicesJNI javaw 2011/03/24 15:19:50.031 win32servicesjni.cpp:166 pingHost returned true



66 1 Win32ServicesJNI javaw 2011/03/24 15:19:50.796 win32servicesjni.cpp:148 Addr: 192.168.64.2, RTT:3 ms, TTL:60



67 1 Win32ServicesJNI javaw 2011/03/24 15:19:50.796 win32servicesjni.cpp:166 pingHost returned true



68 1 Win32ServicesJNI javaw 2011/03/24 15:19:51.781 win32servicesjni.cpp:148 Addr: 192.168.0.5, RTT:0 ms, TTL:63



69 1 Win32ServicesJNI javaw 2011/03/24 15:19:51.781 win32servicesjni.cpp:166 pingHost returned true



70 1 Win32ServicesJNI javaw 2011/03/24 15:19:52.593 win32servicesjni.cpp:148 Addr: 192.168.6.2, RTT:0 ms, TTL:62



71 1 Win32ServicesJNI javaw 2011/03/24 15:19:52.593 win32servicesjni.cpp:166 pingHost returned true



72 1 Win32ServicesJNI javaw 2011/03/24 15:19:53.484 win32servicesjni.cpp:148 Addr: 192.168.10.2, RTT:0 ms, TTL:63



73 1 Win32ServicesJNI javaw 2011/03/24 15:19:53.484 win32servicesjni.cpp:166 pingHost returned true



74 1 Win32ServicesJNI javaw 2011/03/24 15:19:54.281 win32servicesjni.cpp:148 Addr: 192.168.16.2, RTT:2 ms, TTL:60



75 1 Win32ServicesJNI javaw 2011/03/24 15:19:54.281 win32servicesjni.cpp:166 pingHost returned true



76 1 Win32ServicesJNI javaw 2011/03/24 15:19:55.281 win32servicesjni.cpp:148 Addr: 192.168.28.2, RTT:2 ms, TTL:60



77 1 Win32ServicesJNI javaw 2011/03/24 15:19:55.281 win32servicesjni.cpp:166 pingHost returned true



78 1 Win32ServicesJNI javaw 2011/03/24 15:19:56.234 win32servicesjni.cpp:148 Addr: 192.168.30.2, RTT:3 ms, TTL:60



79 1 Win32ServicesJNI javaw 2011/03/24 15:19:56.234 win32servicesjni.cpp:166 pingHost returned true



80 1 Win32ServicesJNI javaw 2011/03/24 15:19:57.156 win32servicesjni.cpp:148 Addr: 192.168.42.2, RTT:4 ms, TTL:60



81 1 Win32ServicesJNI javaw 2011/03/24 15:19:57.156 win32servicesjni.cpp:166 pingHost returned true



82 1 Win32ServicesJNI javaw 2011/03/24 15:19:58.140 win32servicesjni.cpp:148 Addr: 192.168.52.2, RTT:4 ms, TTL:60



83 1 Win32ServicesJNI javaw 2011/03/24 15:19:58.140 win32servicesjni.cpp:166 pingHost returned true



84 1 Win32ServicesJNI javaw 2011/03/24 15:19:59.015 win32servicesjni.cpp:148 Addr: 192.168.54.2, RTT:2 ms, TTL:60



85 1 Win32ServicesJNI javaw 2011/03/24 15:19:59.015 win32servicesjni.cpp:166 pingHost returned true



86 2 MainApp javaw 2011/03/24 15:20:08.421 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


87 2 MessageServices javaw 2011/03/24 15:20:08.734 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


88 2 MessageServices javaw 2011/03/24 15:20:08.750 mljmain.cpp:89 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.


89 2 MessageServices javaw 2011/03/24 15:20:08.765 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


90 2 MainApp javaw 2011/03/24 15:20:08.781 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


91 2 MainApp javaw 2011/03/24 15:20:08.812 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


92 2 MainApp javaw 2011/03/24 15:20:08.828 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


93 2 CallHandlingTrace javaw 2011/03/24 15:20:08.843 mljmain.cpp:89 5_KeybrdMsgTrace set false. Keyboard Message Trace is off.


94 2 MessageServices javaw 2011/03/24 15:20:08.859 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


95 2 EmergencyCallLog javaw 2011/03/24 15:20:08.875 mljmain.cpp:89 5_EmerCallLogMsgTrace set false. Emergency Call Log Message Trace is off.


96 2 CPM javaw 2011/03/24 15:20:08.937 mljmain.cpp:89 Ending the PCConsoleState definitions


97 2 CPM javaw 2011/03/24 15:20:08.953 mljmain.cpp:89 Starting the PCConsoleState(PCConsole createdPCConsole) constructor.


98 2 CPM javaw 2011/03/24 15:20:08.968 mljmain.cpp:89 Ending the PCConsoleState(PCConsole createdPCConsole) constructor.


99 2 CallHandlingModel javaw 2011/03/24 15:20:08.984 mljmain.cpp:89 5_CallHndlgMsgTrace set false. Call Handling Message Trace is off.


100 2 CallHandlingModel javaw 2011/03/24 15:20:09.000 mljmain.cpp:89 5_CallHndlgEvents set false. Call Handling Events is off.


101 2 CallHandlingTrace javaw 2011/03/24 15:20:09.015 mljmain.cpp:89 CallHandlingStateObjects.txt is absent - Call Handling State Objects is Off


102 2 ConnectionManager javaw 2011/03/24 15:20:09.093 mljmain.cpp:89 ConnectionStateWaitingForDeviceRegistration::enterState: ConnectionStateWaitingForDeviceRegistration


103 0 BusyLampField javaw 2011/03/24 15:20:10.187 mljmain.cpp:58 Error in retrieving BLF table settings.


104 0 BusyLampField javaw 2011/03/24 15:20:10.421 mljmain.cpp:58 Error in retrieving BLF table settings.


105 2 ICPPhonebook javaw 2011/03/24 15:20:11.703 mljmain.cpp:89 PhonebookICPScheduler: register com.mitel.pcconsole.additionalFields.directory.ICPBasedDirectory Assigned Engine:com.mitel.pcconsole.phonebook.model.PhonebookEngine@1422384


106 1 CallHandlingModel javaw 2011/03/24 15:20:12.062 mljmain.cpp:151 PCLDN cannot use persitence due to exception java.io.EOFException


107 1 Win32ServicesJNI javaw 2011/03/24 15:20:13.484 win32servicesjni.cpp:148 Addr: 192.168.10.2, RTT:0 ms, TTL:63



108 1 Win32ServicesJNI javaw 2011/03/24 15:20:13.484 win32servicesjni.cpp:166 pingHost returned true



109 1 Win32ServicesJNI javaw 2011/03/24 15:20:14.921 win32servicesjni.cpp:148 Addr: 192.168.0.2, RTT:0 ms, TTL:63



110 1 Win32ServicesJNI javaw 2011/03/24 15:20:14.921 win32servicesjni.cpp:166 pingHost returned true



111 1 Win32ServicesJNI javaw 2011/03/24 15:20:15.625 win32servicesjni.cpp:148 Addr: 192.168.64.2, RTT:3 ms, TTL:60



112 1 Win32ServicesJNI javaw 2011/03/24 15:20:15.625 win32servicesjni.cpp:166 pingHost returned true



113 2 GuestServices javaw 2011/03/24 15:20:16.640 mljmain.cpp:89 5_GstSrvMsgTrace set false. Guest Services Message Trace is off.


114 2 GuestServices javaw 2011/03/24 15:20:16.640 mljmain.cpp:89 5_GstSrvEvents set false. Guest Services Events is off.


115 2 ICPPhonebook javaw 2011/03/24 15:20:16.656 mljmain.cpp:89 PhonebookICPScheduler: register com.mitel.pcconsole.guestServices.gui.GuestServicesCoordinator Assigned Engine:com.mitel.pcconsole.phonebook.model.PhonebookEngine@1c354e6


116 1 Win32ServicesJNI javaw 2011/03/24 15:20:16.703 win32servicesjni.cpp:148 Addr: 192.168.0.5, RTT:0 ms, TTL:63



117 1 Win32ServicesJNI javaw 2011/03/24 15:20:16.703 win32servicesjni.cpp:166 pingHost returned true



118 2 CommServices javaw 2011/03/24 15:20:16.781 mljmain.cpp:89 CommService is starting up


119 2 CommServices javaw 2011/03/24 15:20:16.796 mljmain.cpp:89 CommService::startupControl() is starting up


120 2 MessageServices javaw 2011/03/24 15:20:16.812 mljmain.cpp:89 5_MsgSrvSecuredEnabled set false. Message Service Secured Enabled is off.


121 2 CommServices javaw 2011/03/24 15:20:16.812 mljmain.cpp:89 class com.mitel.pcconsole.communicationServices.ServiceMsgConsumer is starting up: MsgQueue contains 3 messages.


122 2 MiDAS javaw 2011/03/24 15:20:16.828 mljmain.cpp:89 INFO - Design - MiNetService.MiNetService(): Instantiated


123 1 MiDAS javaw 2011/03/24 15:20:16.843 mljmain.cpp:151 WARN - Design - MiNetService.MiNetService(): Failed to load the MiNetJni module due to java.lang.UnsatisfiedLinkError: no MiNetJni in java.library.path
There will be no support for secured MiNET


124 1 MUI javaw 2011/03/24 15:20:16.906 mljmain.cpp:151 ConsolePanel::accumulateChanges: labelTextPairs is non-null


125 1 MUI javaw 2011/03/24 15:20:16.937 mljmain.cpp:151 ConsolePanel::accumulateChanges: labelTextPairs is non-null


126 1 Win32ServicesJNI javaw 2011/03/24 15:20:17.500 win32servicesjni.cpp:148 Addr: 192.168.6.2, RTT:0 ms, TTL:62



127 1 Win32ServicesJNI javaw 2011/03/24 15:20:17.500 win32servicesjni.cpp:166 pingHost returned true



128 1 Win32ServicesJNI javaw 2011/03/24 15:20:18.078 win32servicesjni.cpp:148 Addr: 192.168.10.2, RTT:0 ms, TTL:63



129 1 Win32ServicesJNI javaw 2011/03/24 15:20:18.078 win32servicesjni.cpp:166 pingHost returned true



130 1 Win32ServicesJNI javaw 2011/03/24 15:20:18.734 win32servicesjni.cpp:148 Addr: 192.168.16.2, RTT:4 ms, TTL:60



131 1 Win32ServicesJNI javaw 2011/03/24 15:20:18.734 win32servicesjni.cpp:166 pingHost returned true



132 1 Win32ServicesJNI javaw 2011/03/24 15:20:20.187 win32servicesjni.cpp:148 Addr: 192.168.28.2, RTT:2 ms, TTL:60



133 1 Win32ServicesJNI javaw 2011/03/24 15:20:20.187 win32servicesjni.cpp:166 pingHost returned true



134 1 Win32ServicesJNI javaw 2011/03/24 15:20:21.156 win32servicesjni.cpp:148 Addr: 192.168.30.2, RTT:5 ms, TTL:60



135 1 Win32ServicesJNI javaw 2011/03/24 15:20:21.156 win32servicesjni.cpp:166 pingHost returned true



136 1 Win32ServicesJNI javaw 2011/03/24 15:20:22.046 win32servicesjni.cpp:148 Addr: 192.168.42.2, RTT:3 ms, TTL:60



137 1 Win32ServicesJNI javaw 2011/03/24 15:20:22.046 win32servicesjni.cpp:166 pingHost returned true



138 1 Win32ServicesJNI javaw 2011/03/24 15:20:23.000 win32servicesjni.cpp:148 Addr: 192.168.52.2, RTT:4 ms, TTL:60



139 1 Win32ServicesJNI javaw 2011/03/24 15:20:23.000 win32servicesjni.cpp:166 pingHost returned true



140 1 Win32ServicesJNI javaw 2011/03/24 15:20:23.984 win32servicesjni.cpp:148 Addr: 192.168.54.2, RTT:2 ms, TTL:60



141 1 Win32ServicesJNI javaw 2011/03/24 15:20:23.984 win32servicesjni.cpp:166 pingHost returned true



142 2 CallHandlingModel javaw 2011/03/24 15:20:55.296 mljmain.cpp:89 5_MinetIPMsgTrace set false. Minet IP Message Trace is off.


143 2 CommServices javaw 2011/03/24 15:21:36.093 mljmain.cpp:89 CommService.shutdownControl() is shutting down


144 2 UpperEdge javaw 2011/03/24 15:21:36.515 memorypool.cpp:138 closing memory pool, 0 regular & 0 large buffers still in use,


145 2 MainApp javaw 2011/03/24 15:22:04.062 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


146 2 MainApp javaw 2011/03/24 15:22:16.968 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


147 2 MessageServices javaw 2011/03/24 15:22:17.281 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


148 2 MessageServices javaw 2011/03/24 15:22:17.296 mljmain.cpp:89 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.


149 2 MessageServices javaw 2011/03/24 15:22:17.312 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


150 2 MainApp javaw 2011/03/24 15:22:17.328 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


151 2 MainApp javaw 2011/03/24 15:22:17.359 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


152 2 MainApp javaw 2011/03/24 15:22:17.375 mljmain.cpp:89 5_autoZipLogsOnSignificantEvent set false. Auto zip log file upon significant events is off.


153 2 CallHandlingTrace javaw 2011/03/24 15:22:17.390 mljmain.cpp:89 5_KeybrdMsgTrace set false. Keyboard Message Trace is off.


154 2 MessageServices javaw 2011/03/24 15:22:17.406 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


155 2 EmergencyCallLog javaw 2011/03/24 15:22:17.421 mljmain.cpp:89 5_EmerCallLogMsgTrace set false. Emergency Call Log Message Trace is off.


156 2 CPM javaw 2011/03/24 15:22:17.484 mljmain.cpp:89 Ending the PCConsoleState definitions


157 2 CPM javaw 2011/03/24 15:22:17.500 mljmain.cpp:89 Starting the PCConsoleState(PCConsole createdPCConsole) constructor.


158 2 CPM javaw 2011/03/24 15:22:17.515 mljmain.cpp:89 Ending the PCConsoleState(PCConsole createdPCConsole) constructor.


159 2 CallHandlingModel javaw 2011/03/24 15:22:17.531 mljmain.cpp:89 5_CallHndlgMsgTrace set false. Call Handling Message Trace is off.


160 2 CallHandlingModel javaw 2011/03/24 15:22:17.531 mljmain.cpp:89 5_CallHndlgEvents set false. Call Handling Events is off.


161 2 CallHandlingTrace javaw 2011/03/24 15:22:17.546 mljmain.cpp:89 CallHandlingStateObjects.txt is absent - Call Handling State Objects is Off


162 2 ConnectionManager javaw 2011/03/24 15:22:17.640 mljmain.cpp:89 ConnectionStateWaitingForDeviceRegistration::enterState: ConnectionStateWaitingForDeviceRegistration


163 2 ICPPhonebook javaw 2011/03/24 15:22:19.000 mljmain.cpp:89 PhonebookICPScheduler: register com.mitel.pcconsole.additionalFields.directory.ICPBasedDirectory Assigned Engine:com.mitel.pcconsole.phonebook.model.PhonebookEngine@bf1f20


164 1 Win32ServicesJNI javaw 2011/03/24 15:22:20.125 win32servicesjni.cpp:148 Addr: 192.168.10.2, RTT:0 ms, TTL:63



165 1 Win32ServicesJNI javaw 2011/03/24 15:22:20.187 win32servicesjni.cpp:166 pingHost returned true



166 1 Win32ServicesJNI javaw 2011/03/24 15:22:21.531 win32servicesjni.cpp:148 Addr: 192.168.0.2, RTT:0 ms, TTL:63



167 1 Win32ServicesJNI javaw 2011/03/24 15:22:21.546 win32servicesjni.cpp:166 pingHost returned true



168 1 Win32ServicesJNI javaw 2011/03/24 15:22:22.203 win32servicesjni.cpp:148 Addr: 192.168.64.2, RTT:3 ms, TTL:60



169 1 Win32ServicesJNI javaw 2011/03/24 15:22:22.218 win32servicesjni.cpp:166 pingHost returned true



170 1 Win32ServicesJNI javaw 2011/03/24 15:22:23.140 win32servicesjni.cpp:148 Addr: 192.168.0.5, RTT:0 ms, TTL:63



171 1 Win32ServicesJNI javaw 2011/03/24 15:22:23.140 win32servicesjni.cpp:166 pingHost returned true



172 2 GuestServices javaw 2011/03/24 15:22:23.765 mljmain.cpp:89 5_GstSrvMsgTrace set false. Guest Services Message Trace is off.


173 2 GuestServices javaw 2011/03/24 15:22:23.765 mljmain.cpp:89 5_GstSrvEvents set false. Guest Services Events is off.


174 2 ICPPhonebook javaw 2011/03/24 15:22:23.781 mljmain.cpp:89 PhonebookICPScheduler: register com.mitel.pcconsole.guestServices.gui.GuestServicesCoordinator Assigned Engine:com.mitel.pcconsole.phonebook.model.PhonebookEngine@1bab2c3


175 1 Win32ServicesJNI javaw 2011/03/24 15:22:23.812 win32servicesjni.cpp:148 Addr: 192.168.6.2, RTT:0 ms, TTL:62



176 1 Win32ServicesJNI javaw 2011/03/24 15:22:23.812 win32servicesjni.cpp:166 pingHost returned true



177 2 CommServices javaw 2011/03/24 15:22:23.906 mljmain.cpp:89 CommService is starting up


178 2 CommServices javaw 2011/03/24 15:22:23.906 mljmain.cpp:89 CommService::startupControl() is starting up


179 2 MessageServices javaw 2011/03/24 15:22:23.921 mljmain.cpp:89 5_MsgSrvSecuredEnabled set false. Message Service Secured Enabled is off.


180 2 MiDAS javaw 2011/03/24 15:22:23.937 mljmain.cpp:89 INFO - Design - MiNetService.MiNetService(): Instantiated


181 1 MiDAS javaw 2011/03/24 15:22:23.937 mljmain.cpp:151 WARN - Design - MiNetService.MiNetService(): Failed to load the MiNetJni module due to java.lang.UnsatisfiedLinkError: no MiNetJni in java.library.path
There will be no support for secured MiNET


182 2 CommServices javaw 2011/03/24 15:22:23.953 mljmain.cpp:89 class com.mitel.pcconsole.communicationServices.ServiceMsgConsumer is starting up: MsgQueue contains 1 messages.


183 1 MUI javaw 2011/03/24 15:22:24.015 mljmain.cpp:151 ConsolePanel::accumulateChanges: labelTextPairs is non-null


184 1 MUI javaw 2011/03/24 15:22:24.046 mljmain.cpp:151 ConsolePanel::accumulateChanges: labelTextPairs is non-null


185 1 Win32ServicesJNI javaw 2011/03/24 15:22:24.406 win32servicesjni.cpp:148 Addr: 192.168.10.2, RTT:0 ms, TTL:63



186 1 Win32ServicesJNI javaw 2011/03/24 15:22:24.406 win32servicesjni.cpp:166 pingHost returned true



187 1 Win32ServicesJNI javaw 2011/03/24 15:22:25.031 win32servicesjni.cpp:148 Addr: 192.168.16.2, RTT:2 ms, TTL:60



188 1 Win32ServicesJNI javaw 2011/03/24 15:22:25.031 win32servicesjni.cpp:166 pingHost returned true



189 2 CallHandlingModel javaw 2011/03/24 15:22:25.390 mljmain.cpp:89 5_MinetIPMsgTrace set false. Minet IP Message Trace is off.


190 1 Win32ServicesJNI javaw 2011/03/24 15:22:26.031 win32servicesjni.cpp:148 Addr: 192.168.28.2, RTT:2 ms, TTL:60



191 1 Win32ServicesJNI javaw 2011/03/24 15:22:26.031 win32servicesjni.cpp:166 pingHost returned true



192 2 MiDAS javaw 2011/03/24 15:22:26.375 mljmain.cpp:89 INFO - Design - MiNetAfxEvtHandler.openCompleted(): (MiNetChannel(AfxConnection java.nio.channels.SocketChannel[connected local=/10.10.107.192:10000 remote=/192.168.10.97:6900])) is open


193 1 Win32ServicesJNI javaw 2011/03/24 15:22:26.953 win32servicesjni.cpp:148 Addr: 192.168.30.2, RTT:3 ms, TTL:60



194 1 Win32ServicesJNI javaw 2011/03/24 15:22:26.953 win32servicesjni.cpp:166 pingHost returned true



195 1 ConnectionManager javaw 2011/03/24 15:22:27.609 mljmain.cpp:151 The TKB (Telephony Keyboard) with IP address not available has connected to the IP console application.


196 1 ConnectionManager javaw 2011/03/24 15:22:27.656 mljmain.cpp:151 IP console is attempting to connect to the controller at 192.168.10.2


197 2 MessageServices javaw 2011/03/24 15:22:27.703 mljmain.cpp:89 5_MsgSrvSecuredEnabled set false. Message Service Secured Enabled is off.


198 2 UpperEdge javaw 2011/03/24 15:22:27.718 memorypool.cpp:51 buffer pool already created


199 2 CommServices javaw 2011/03/24 15:22:27.734 mljmain.cpp:89 CommService::startupRegular() is starting up


200 2 CommServices javaw 2011/03/24 15:22:27.734 mljmain.cpp:89 Regular channel is up.


201 2 CommServices javaw 2011/03/24 15:22:27.750 mljmain.cpp:89 CommService::startupRegular() successfully started.


202 2 MiDAS javaw 2011/03/24 15:22:27.765 mljmain.cpp:89 INFO - Design - MiNetAfxEvtHandler.openCompleted(): (MiNetChannel(AfxConnection java.nio.channels.SocketChannel[connected local=/10.10.107.192:1187 remote=/192.168.10.2:6800])) is open


203 1 Win32ServicesJNI javaw 2011/03/24 15:22:27.859 win32servicesjni.cpp:148 Addr: 192.168.42.2, RTT:4 ms, TTL:60



204 1 Win32ServicesJNI javaw 2011/03/24 15:22:27.859 win32servicesjni.cpp:166 pingHost returned true



205 1 ConnectionManager javaw 2011/03/24 15:22:27.906 mljmain.cpp:151 Received Registration Redirect message with reason UPDATE.


206 2 CallHandlingModel javaw 2011/03/24 15:22:28.062 mljmain.cpp:89 Received in PCConsoleState: com.mitel.pcconsole.protocol.sx2000.MD_pos_ack_tmpl
Acknowledgement:.............. TIMER_A_EXP Command Data:................. NIL_FUNCTION_CODE



207 2 CallHandlingModel Continued 2011/03/24 15:22:28.062 mljmain.cpp:89 Channel Link Information:..... 0 0 0 0 SS7 Feature:.................. 0
Intra Zone Compression:....... false Assigned Zone:................ 0
: PCStateIdle


208 2 CommServices javaw 2011/03/24 15:22:28.234 mljmain.cpp:89 Transport channel is up.


209 2 CommServices javaw 2011/03/24 15:22:28.250 mljmain.cpp:89 class com.mitel.pcconsole.communicationServices.UpperEdgeTransportMsgReceiver is starting up


210 2 CallHandlingModel javaw 2011/03/24 15:22:28.468 mljmain.cpp:89 Console Keypad reset has occured. : PCStateIdle


211 2 CallHandlingModel javaw 2011/03/24 15:22:28.546 mljmain.cpp:89 CKF_headset_status_change: ...... Headset Inserted
: PCStateIdle


212 2 CallHandlingModel javaw 2011/03/24 15:22:28.750 mljmain.cpp:89 Send operator login message to ICP.


213 1 Win32ServicesJNI javaw 2011/03/24 15:22:28.781 win32servicesjni.cpp:148 Addr: 192.168.52.2, RTT:4 ms, TTL:60



214 1 Win32ServicesJNI javaw 2011/03/24 15:22:28.781 win32servicesjni.cpp:166 pingHost returned true



215 1 BusyLampField javaw 2011/03/24 15:22:28.812 mljmain.cpp:151 Requested BLF Information at: 1300980148078


216 2 ICPPhonebook javaw 2011/03/24 15:22:28.812 mljmain.cpp:89 PhonebookICPScheduler: Console is connected to ICP. Thu Mar 24 15:22:28 GMT 2011

 

[WCTek]

I have an issue with console 5550 as well with 1-way audio from the console (happen 1 time every 2-3 weeks). My console keypad has static IP address (VLAN 192.168.88.xx) from controller 3300, but my pc has DHCP from the production LAN (172.16.xx.xx).

SuperNova99, in my case, should I try to set static IP address for my pc from controller as well? Both of my pc and console keypad are plugged into UPS.

 

[Supernova99]

you should set them both static using Static DHCP for the keypad and manually configure a static IP address for the PC.
The data port needs to to be in both VLAN's with 2 MAC address devices allowed.
When a DHCP lease expires for the PC it will lose connectivity to the keypad and thus the console will not work.

Have you turned off any power management settings on the PC NIC?

Share what you know - Learn what you don't

 

[johnsmith1st]

dear all,

I have made sure the NIC settings are correct, and I have now made the console pc a static IP (although not yet the phone).

I had an event on 1st April at 10:33, and I have taken the log off the PC console software and posted it below (it is more accurate in terms of the time of this event than the log posted above). Could you please browse it and perhaps suggest some things to try?

The Log:
12469 0 ConnectionManager javaw 2011/04/01 10:33:02.015 mljmain.cpp:58 The TKB has failed to connect to or has lost connection with the IP console application.


12470 2 CommServices javaw 2011/04/01 10:33:02.046 mljmain.cpp:89 CommService.shutdownControl() is shutting down


12471 2 CommServices javaw 2011/04/01 10:33:04.062 mljmain.cpp:89 CommService::startupControl() is starting up


12472 0 Win32ServicesJNI javaw 2011/04/01 10:33:09.281 win32servicesjni.cpp:157 Error obtaining info from ping packet.



12473 0 Win32ServicesJNI javaw 2011/04/01 10:33:14.781 win32servicesjni.cpp:157 Error obtaining info from ping packet.



12474 2 MiDAS javaw 2011/04/01 10:33:40.218 mljmain.cpp:89 INFO - Design - AfxConnectionTcp.onRead(): Encountered java.io.IOException: An existing connection was forcibly closed by the remote host


12475 2 CommServices javaw 2011/04/01 10:33:40.250 mljmain.cpp:89 Regular channel is down.


12476 2 ConnectionManager javaw 2011/04/01 10:33:40.281 mljmain.cpp:89 PhoneInactivityTransmitTimerTask::Run(): Thread was interrupted.


12477 1 ICPPhonebook javaw 2011/04/01 10:33:40.281 mljmain.cpp:151 PhonebookICPScheduler: Connected to ICP lost. Fri Apr 01 10:33:40 BST 2011


12478 0 ConnectionManager javaw 2011/04/01 10:33:40.296 mljmain.cpp:58 IP console application has lost connection with the controller at 192.168.10.2


12479 2 CallHandlingModel javaw 2011/04/01 10:33:40.328 mljmain.cpp:89 SX2000AlarmReceiver shutdown() started, request blocking = false


12480 2 CommServices javaw 2011/04/01 10:33:40.375 mljmain.cpp:89 Regular channel is down.


12481 2 CommServices javaw 2011/04/01 10:33:40.390 mljmain.cpp:89 CommService.shutdownRegular() is shutting down


12482 2 CommServices javaw 2011/04/01 10:33:40.390 mljmain.cpp:89 Transport channel is down.


12483 2 CommServices javaw 2011/04/01 10:33:40.406 mljmain.cpp:89 CommService.shutdownTransport() is shutting down


12484 1 CallHandlingModel javaw 2011/04/01 10:33:40.421 mljmain.cpp:151 ReceiveAlarmNotificationThread: Exception: com.mitel.pcconsole.dataServices.AlarmNotificationException: INVALID_ALARM_LEVEL_RECEIVED (errorCode: -48)


12485 2 CommServices javaw 2011/04/01 10:33:40.734 mljmain.cpp:89 class com.mitel.pcconsole.communicationServices.UpperEdgeTransportMsgReceiver: (10592665) is stopping


12486 2 UpperEdge javaw 2011/04/01 10:33:41.500 memorypool.cpp:138 closing memory pool, 0 regular & 1 large buffers still in use,


12487 2 CommServices javaw 2011/04/01 10:33:41.515 mljmain.cpp:89 CommService.shutdownTransport(): Unregister with transport service succeeded.


12488 0 ConnectionManager javaw 2011/04/01 10:33:43.062 mljmain.cpp:58 IP console application has failed to connect to a controller


12489 1 ConnectionManager javaw 2011/04/01 10:33:45.062 mljmain.cpp:151 IP console is attempting to connect to the controller at 192.168.10.2


12490 2 MessageServices javaw 2011/04/01 10:33:45.093 mljmain.cpp:89 5_MsgSrvSecuredEnabled set false. Message Service Secured Enabled is off.


12491 2 CommServices javaw 2011/04/01 10:33:45.125 mljmain.cpp:89 CommService::startupRegular() is starting up


12492 2 CommServices javaw 2011/04/01 10:33:45.140 mljmain.cpp:89 Regular channel is up.


12493 2 CommServices javaw 2011/04/01 10:33:45.156 mljmain.cpp:89 CommService::startupRegular() successfully started.


12494 2 CommServices javaw 2011/04/01 10:34:05.968 mljmain.cpp:89 CommService::RegularObservernOpenFailed() (MiNetChannel(Unconnected)(IcpAddr 192.168.10.2)) Reason: Connection timed out: no further information


12495 2 CommServices javaw 2011/04/01 10:34:06.000 mljmain.cpp:89 Regular channel is down.


12496 2 CommServices javaw 2011/04/01 10:34:06.000 mljmain.cpp:89 CommService.shutdownRegular() is shutting down


12497 2 CommServices javaw 2011/04/01 10:34:06.015 mljmain.cpp:89 Transport channel is down.


12498 2 CommServices javaw 2011/04/01 10:34:06.031 mljmain.cpp:89 CommService.shutdownTransport() is shutting down


12499 0 ConnectionManager javaw 2011/04/01 10:34:07.515 mljmain.cpp:58 IP console application has failed to connect to a controller


12500 1 ConnectionManager javaw 2011/04/01 10:34:09.515 mljmain.cpp:151 IP console is attempting to connect to the controller at 192.168.10.2


12501 2 MessageServices javaw 2011/04/01 10:34:09.546 mljmain.cpp:89 5_MsgSrvSecuredEnabled set false. Message Service Secured Enabled is off.


12502 2 CommServices javaw 2011/04/01 10:34:09.578 mljmain.cpp:89 CommService::startupRegular() is starting up


12503 2 CommServices javaw 2011/04/01 10:34:09.578 mljmain.cpp:89 Regular channel is up.


12504 2 CommServices javaw 2011/04/01 10:34:09.593 mljmain.cpp:89 CommService::startupRegular() successfully started.


12505 2 CommServices javaw 2011/04/01 10:34:30.312 mljmain.cpp:89 CommService::RegularObservernOpenFailed() (MiNetChannel(Unconnected)(IcpAddr 192.168.10.2)) Reason: Connection timed out: no further information


12506 2 CommServices javaw 2011/04/01 10:34:30.343 mljmain.cpp:89 Regular channel is down.


12507 2 CommServices javaw 2011/04/01 10:34:30.343 mljmain.cpp:89 CommService.shutdownRegular() is shutting down


12508 2 CommServices javaw 2011/04/01 10:34:30.359 mljmain.cpp:89 Transport channel is down.


12509 2 CommServices javaw 2011/04/01 10:34:30.375 mljmain.cpp:89 CommService.shutdownTransport() is shutting down


12510 0 ConnectionManager javaw 2011/04/01 10:34:31.843 mljmain.cpp:58 IP console application has failed to connect to a controller


12511 1 ConnectionManager javaw 2011/04/01 10:34:33.843 mljmain.cpp:151 IP console is attempting to connect to the controller at 192.168.10.2


12512 2 MessageServices javaw 2011/04/01 10:34:33.875 mljmain.cpp:89 5_MsgSrvSecuredEnabled set false. Message Service Secured Enabled is off.


12513 2 CommServices javaw 2011/04/01 10:34:33.921 mljmain.cpp:89 CommService::startupRegular() is starting up


12514 2 CommServices javaw 2011/04/01 10:34:33.937 mljmain.cpp:89 Regular channel is up.


12515 2 CommServices javaw 2011/04/01 10:34:33.953 mljmain.cpp:89 CommService::startupRegular() successfully started.


12516 2 MiDAS javaw 2011/04/01 10:34:34.015 mljmain.cpp:89 INFO - Design - MiNetAfxEvtHandler.openCompleted(): (MiNetChannel(AfxConnection java.nio.channels.SocketChannel[connected local=/10.10.107.192:1463 remote=/192.168.10.2:6800])) is open


12517 2 CommServices javaw 2011/04/01 10:34:44.812 mljmain.cpp:89 CommService.shutdownControl() is shutting down


12518 2 CommServices javaw 2011/04/01 10:34:44.828 mljmain.cpp:89 Regular channel is down.


12519 2 CommServices javaw 2011/04/01 10:34:44.843 mljmain.cpp:89 CommService.shutdownRegular() is shutting down


12520 2 CommServices javaw 2011/04/01 10:34:44.843 mljmain.cpp:89 Transport channel is down.


12521 2 CommServices javaw 2011/04/01 10:34:44.859 mljmain.cpp:89 CommService.shutdownTransport() is shutting down


12522 2 UpperEdge javaw 2011/04/01 10:34:46.234 memorypool.cpp:78 buffer pool already deleted or never created


12523 2 MainApp javaw 2011/04/01 10:35:01.562 mljmain.cpp:89 5_prependConsoleTime set false. Prepend console app timestamp is off.


12524 2 MessageServices javaw 2011/04/01 10:35:01.875 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.


12525 2 MessageServices javaw 2011/04/01 10:35:01.890 mljmain.cpp:89 5_MsgSrvTimerEvents set false. Message Services Timer Events is off.


12526 2 MessageServices javaw 2011/04/01 10:35:01.906 mljmain.cpp:89 5_MsgSrvEvents set false. Message Services Events is off.