Recent content by vaniello

I was able to get the settings to persist by enabling backup and restore of the phone settings. Thanks! V/

We are having the same issue. Does anyone have any insight on how to preserve the headset signalling setting between reboots on a 9608 phone? Thanks. V/

I tried disabling Direct Media Path and the same issue persists. V/

The issue was that the carrier wasn't sending the name with the Caller ID. Once they started sending it we started seeing it on the phones for inbound calls. V/

I haven't tried STUN. If the phone isn't going through a firewall to reach the phone system is STUN needed?

We are having an issue with one of our SIP extensions that uses a Lifesize phone where on outbound external calls initiated from the Lifesize no ringing or audio is heard through the Lifesize phone when the call is made and answered. The called party can hear the caller speaking, but not the...

The PRIs are configured for NI2. I reached out to the carrier to address this. Thanks for the replies.

On inbound calls phones are displaying the phone number of the caller, but not the name. Is there a setting on the IP Office that enables displaying the name from Caller ID instead of the number? If not, is the name not being displayed because the carrier isn't sending it? We are using PRIs...

Excellent, thanks. V/

Can someone recommend a device to convert a single analog fax machine to VOIP connecting to an IP Office 500v2 running release 9.0? Thank you. V/

Westi- Thanks your suggestion works great.

Is it possible to define an auto-attendant menu in Voicemail Pro that has both a menu selection of a single digit and four digit extensions starting with the same digit? For example, a menu selection of "2" coexisting with extensions in the 2XXX range. If so, can anyone shed any light on how...

Has anyone successfully established a VPN connection from a 4621SW phone connected to a Cisco ASA firewall using IKEv1 Identity Protect (aka main mode)? The VPN connection works without an issue using IKEv1 aggressive mode, but when I switch to identify protect the VPN fails.

Is it possible to establish a SIP trunk between an IP Office system and a non-IP Office phone system and have extensions on the non-IP Office system be members of hunt groups that are on the IP Office? Thanks. V/

In the technical bulletin for the IP Office 6.1 Q3 2011 release it states that the following firmware is included in the release: 9621 9641 Telephone Firmware (Application file) S9621_41HALBR6_1r38_V4r5 Given this would the phone be supported in 6.1? The technical bulletin can be found here...