Recent content by Slanj

What kind of errors are you getting when you look at <display events> category: vectors? can you run a li mem hunt 20 and li mem hunt 4 just to be sure no one is logged in?

Have you checked the IVR config? You may have assigned a different IVR to some of the inbound channels (i.e. 8 and 12) on that one inbound number. Can you post more details on the IVR - make, model, function, entry and exit points, etc?

OK - you need to busy out the DS1 board, change the Connect setting from PBX to Network, then release the board again. Remember this will drop all the calls connected to that DS1. Test the Trunk after this to ensure you can still route calls through it. If not you need to do this again but...

Look at one of the DS1 boards on one of your QSIG trunks. Is connect set to PBX? DO NOT CHANGE THIS NOW AS IT wILL DISCONNECT YOU CALLS!

Could you paste your hunt 4 here so we can take a look? You have SKILL set to Y, right? It sounds like you do.

marcell, I would like to point out that if, on the agent setup, you change the call handling preference from skill-level to greatest-need, then the vector priorities will dictate which call is answered and not the agent skill levels. I have resurrected this thread in the hope that someone out...

Thanks BuckWeet. This would most likely solve my problem, however with the B type C-Lan I am unable to upload new firmware to the C-Lan or MedPro cards. What I will need is a version of the phone Firmware that will work with the existing system, but I do not know which verion this is or wher...

A quick outline: When using a 4612IP phone I am unable to send DTMF when using a TDM trunk. DTMF can be sent from other non-IP phones on this system. DTMF can be sent when using an IP trunk. System: Version: Definity 9.5 C-Lan: TN799B MedPro: TN2302AP I would guess that on the IP FTP...