Simple Vector Question

[98Converter]

I have a group of folks that are in a hunt group and are not agents.

They want to have the calls routed to them during normal business hours, and if folks are staffed. After hours or if nobody is staffed, they want to the call to route to a closed announcement.

Right now this is what we have, but when they all log-out it still rings normally.

01 goto step 5 if time-of-day is mon 06:00 to fri 19:00
02 goto step 7 if time-of-day is fri 19:00 to mon 06:00
03 goto step 5 if time-of-day is mon 19:00 to fri 06:00
04 announcement 3993
05 collect 1 digits after announcement 3999 for none
06 route-to number 3100 with cov n if unconditionally
07 announcement 3025
08 messaging skill 1 for extension 4357
09 stop


Any help is appreciated. It should be quite simple...

Thanks

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[ChicagoPBX]

You are not checking for staffed agents. Here is a way to do that:

07 goto step 16 if staffed-agents in skill 32 < 1

 

[98Converter]

So this step will cover both time-of-day and staffing levels? Basically if there is nobody logged on during the day (for whatever reason) they want it to go to a close message. If someone comes in on Saturday and wants to rec've calls, they want them to be able to login and rec've calls.

Will that 1 step do it?

Thanks-

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[eclemente]

When you say they are not agents, do they logIN into the skill? Your vector indicates your routing the calls to the (im assuming) the hunt group extension. Once it is routed to that extension, the vector looses control.

If they are logging in, then you may want to queue it to the skill number instead of routing it then incorporate the staffed agent check the chicago mentioned above.



Edgar Clemente

 

[fraggles]

Hi All,

I just have two questions about call work codes..

1. Can call work codes be used on outbound calls?
2. Is there a way of setting up the call work codes so if an agent does forget to enter the code it will not put them available until they do?

Thanks for your help in advance

 

[98Converter]

eclemente,

They are administered on the hunt group form. They do dial 144 and then the auto-in code. I would rather have them login with agent ID's, but when I build an agent, and try to log it in I get the "No hunt grp for split idx" error.

I've built a hunt-group (4) with ACD,QUEUE,VECTOR all set to Y. The agent has SN 4 SL 1. But I still get the error as soon as I enter the agent ID. I dial 144 + Agent ID and don't have the option to put in the password, it just errors.

Thoughts on that?

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Slanj]

Could you paste your hunt 4 here so we can take a look? You have SKILL set to Y, right? It sounds like you do.

 

[eclemente]

If you change your route-to command to queue to split 4, does the call still gets distributed to the agents? If so, then that may be the ticket to your issue. Change it to that and then insert a new line before the queue-to command and put "goto step 8 if staffed-agent < 1


Edgar Clemente