Recent content by qahsan

issue is resolved. I added TCP-UDP and its working great now. the only issue now is with TTL. when we disconnect the vpn, we have to restart the outlook and establish a connection again with the exchange.. if we let it sit then it gets renewed after TTL time is over... any input? thoughts?

Just to add another point here, anything that is secure isnt working.

Everyone, Yesterday we replaced our firewall with the new Firebox X750e. Everything is working great except for the following issue: issue: when Mobile VPN is connected users cannot send/rec emails using outlook and they cannot open up owa either. though they can access anything within the...

Thanks bigindian65. sorry i meant, how can i print out the agent Id's that belong to ACDN 3730. but yo have already answered my question at the bottom. I loaded up ld 11 and then printed off the 3730 that showed me the ACIDs that i needed to know. Thanks a bunch for your time.

Everyone, Is there a way i can find out which ACDN is associated with which queue? e.g. i am trying to login my agent 3730 and i am not sure which queue its loggin into? As you can tell i am not a switch person so any help would be appreciated. thanks, qahsan.

Janaya – thanks for your earlier response. Putting Genesys with Nortel is a disaster, no questions about it. But the functionality that Genesys gives is what we needed. for example, skill based routing, better interface etc etc. Its just like working with Assembly/C++ or Visual Basic. Where...

jebloome.... restarting the symposium didnt fix the problem. i had to - shutdown the symposium - disable the link - enable the link - restart the symposium and it solved the issue. while the symposium was starting up it got enabled automatically: TIM000 14:52 27/8/2007 CPU 0 dis elnk OK...

PRT elnk showed: => prt elnk ACTIVE ETHERNET: "SWITCH" "172.16.64.98" INACTIVE ETHERNET: "SECONDARY_ENET" "*****XYZ" which is wrong so i did a "rst elnk active" and it shows as follows: => prt host Cabinet # 0 ID Hostname IP Address 3 REMOTE_PPP_IF 100.1.1.1 7 LOCAL_PPP_IF *** 8...

Everyone, We use Genesys for testing and we are trying to register the DNs that we have always used now gives us the error as follows: Directory Number Registration Response ReferenceID:0010 Result:Fail Cause:2033 Genesys site gives us the detail of the error as follows: Summary: Problem...

Hey TAnselm, I should have done long time what you told me in the begining. I followed your instructions for (TAnselm (Vendor) 26 Jun 07 8:18 ) and i am able to do what i needed to do. 5690 is setup as CDN/RP and default dn is 3650. the calls lands on the queue right away.... You are right... i...

ok i used 9 15 from the list and went throught the new setup. there was no option dcfw: REQ: prt TYPE: TYPE 500 TN 9 15 DATE PAGE DES DES DID TN 009 0 00 15 TYPE 500 CDEN 4D CUST 0 WRLS NO DN 5690 0 MARP AST NO IAPG 1 HUNT TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 XLST SCI 0 CLS CTD DTN...

i dont see any TN marked phantom: >ld 20 REQ: luu TYPE: 500 TN CDEN TYPE 500 TN 004 0 00 09 4D TYPE 500 TN 004 0 00 10 4D TYPE 500 TN 004 0 00 11 4D TYPE 500 TN 004 0 00 12 4D TYPE 500 TN 004 0 00 13 4D TYPE 500 TN 004 0 00 14 4D TYPE 500 TN 004 0 00 15 4D TYPE 500 TN 009...

what is phantom and how do you program it? i see your posts up there: please let me know... or a link where i can find more info on phantom... i am NOT a switch guy... i just maintain the system here... thanks for your help: TAnselm (Vendor) 26 Jun 07 8:18 Go to LD 23 and type: REQ new TYPE...

I am sorry, i think i didnt provide enough information. I can forward calls to queue 3650 from 5690 just fine, internall and externally. The problem is that it rings, 4-5 times on 5690 before it gets transferred to 3650. I would like to program it in a way that the calls gets forward to 3650...

the thing is... i have 24 ports already configured that are mapped with queue 3650... i dont want to change 5690 to a queue, that will either go to another queue (3650)? or i dont want to map the ivr ports to the new queue (5690). The queue is already there... all i want is to forward the calls...