how do you create a new queue

[qahsan]

Everyone,

Here is a challenging task I have been assigned that I do not know how and not sure where to look for?

1) Identify a free DID number to allow dial into IVR

2) Create IVR ports from 2000-2023

3) Create a new queue and then assign the IVR ports to this queue

4) Ceate a new CDN for the pre-IVR and have this CDN target the IVR

5) Assign the DID to the pre-IVR CDN

6) Build a new Queue for agents to log into

If i could get any help from any Guru, and get me started on it, i would appreciate it.

thanks for looking into...
qahsan

 

[qahsan]

what is phantom and how do you program it? i see your posts up there: please let me know... or a link where i can find more info on phantom... i am NOT a switch guy... i just maintain the system here... thanks for your help:

TAnselm (Vendor) 26 Jun 07 8:18
Go to LD 23 and type:

REQ new
TYPE acd
CUST 0
ACDN 1111 <--- enter your did number
MWC
DSAC
MAXP 20 <--- this is the max number of agents
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT <---- first RAN Route
SRRT <---- second RAN Route
NRRT <---- Night time RAN Route
FROA
NCFW <---- Night call forward (when the queue is closed)
FNCF <Enter> through everything else

 

[TAnselm]

Ok, here we go... to build a phantom.

First go to ld 20
type the following:
REQ LUU
TYPE 500
TN <ENTER>
you will get a list of unused TNs. at the bottom of that list you should see a bunch of TNs mark (PHANTOM)

Next out the 2008 with 5690 on it.

Next build a new 500 set using one of the phantom TN's
in the Feature section you are going to enter

DCFW 4 3650
<ENTER> to end and your done.

If you can't figure it out from this post you better call your vendor.

 

[qahsan]

i dont see any TN marked phantom:

>ld 20
REQ: luu
TYPE: 500
TN
CDEN
TYPE 500 TN 004 0 00 09 4D
TYPE 500 TN 004 0 00 10 4D
TYPE 500 TN 004 0 00 11 4D
TYPE 500 TN 004 0 00 12 4D
TYPE 500 TN 004 0 00 13 4D
TYPE 500 TN 004 0 00 14 4D
TYPE 500 TN 004 0 00 15 4D
TYPE 500 TN 009 0 00 02 4D
TYPE 500 TN 009 0 00 04 4D
TYPE 500 TN 009 0 00 05 4D
TYPE 500 TN 009 0 00 06 4D
TYPE 500 TN 009 0 00 07 4D
TYPE 500 TN 009 0 00 08 4D
TYPE 500 TN 009 0 00 09 4D
TYPE 500 TN 009 0 00 10 4D
TYPE 500 TN 009 0 00 11 4D
TYPE 500 TN 009 0 00 12 4D
TYPE 500 TN 009 0 00 13 4D
TYPE 500 TN 009 0 00 14 4D
TYPE 500 TN 009 0 00 15 4D

am i doing somehting wrong?

 

[qahsan]

ok i used 9 15 from the list and went throught the new setup. there was no option dcfw:

REQ: prt
TYPE:
TYPE 500
TN 9 15
DATE
PAGE
DES
DES DID
TN 009 0 00 15
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 5690 0 MARP
AST NO
IAPG 1
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
DATE 28 JUN 2007

 

[qahsan]

Hey TAnselm,

I should have done long time what you told me in the begining. I followed your instructions for (TAnselm (Vendor) 26 Jun 07 8:18 ) and i am able to do what i needed to do. 5690 is setup as CDN/RP and default dn is 3650. the calls lands on the queue right away.... You are right... i can dial internally and externally both. I just want to thank you for your time... you have been a great help. I know more now than i used to... thanks again for that.

have a good one!!

 

[TAnselm]

Your most welcome