Recent content by PhoneGurl7385

I had problems like this on other model phones. It turned out to be a corruption in the user rights configuration. What hardware and release are you on?

This would be SIP to PRI transfer

I need to set up Voicemail pro to transfer to an outside number and then dial an extension number automatically. I believe we can use transfer 91xxx-xxx-xxxx,,,,,,,,,Ext# Any other suggestions or if this code doesn't work. I am deploying IP Office Server edition mulit-site on 8.1.73 and need...

Yes, that is in the file setting.

I did not delete the ##. I will try that and let you know.

I have a bunch of 9620 phones out at a customer site. The phones wont go into 'idle mode'. The time is set in the 46xxsettings.txt file for 240 minutes. the phones did receive the 46xxsettings.txt file. I don't get any timeout on the upload of the files, or at least on the phones, I don't see...

The issue turned out to be corrupted user rights groups.

There was no option to install the key server... I looked everywhere on threads and you have to install the sentinel driver. I am using 5.0.26 I even tried to install it on my laptop and there was no option to install the key server. I also tried to look at R5.0.18 & R5.0.15 there was no key...

I don't have a key serve file under the IPO. What version of software are you using?

Telecomboy: There is no icon anymore with Windows 7 it doesn't ever display it in the tray anymore. I did upgrade the customer to 5.0.26.

I tried the updated driver last night. No go... the difference that I am seeing is that this dongle is ultra pro and the one I have working is a super pro. Anyone know the difference or why there would be a difference... I am now seeing the sentinel drivers running under services though...

Thanks Dave! I will try google for that.

I have upgraded a customer from 3.2 to 5.0.26. No issues with the upgrade of the hardware. I switched their VM Pro machine to a Windows 7 Machine. I have a USB dongle working on another Windows 7 machine so I know it's possible, whether it's supported or not it works. I can't figure out what I...

I was just told that we need to escalate a ticket up to Avaya as the system is sending out a command to unregister the 96008 phones.

Okay. That is what it was sounding like to me as well. I will have the customer check the firmware on the phones first and then see if he can reboot the phones that are having issues to get the firmware.