Recent content by llathrop

I have been looking through the merls, and I must be blind, because I can't find the network guide. I have seen it before though--any pointers as to where it's at? Thanks, Luke Lathrop

I think I found it--it appears that you can't send them to a dn that is forwarded from the book: "Calls will not be rerouted to the Attendant Overflow Position DN when.... The AOP DN is in the Call Forward All Calls mode." page 347 of X11 Features and Services book 1. everything works if I...

Thaanks--I really appreciate your help!! Luke

I have been flipping through them, but too much of it just ends up being greek to me. I am reading through: X11 features and services, book 1. relevant section: Attendant Overflow Position pg 345 or maybe I should look at Attendant Alternative Answer page 215? I see something about CAS...

Ok, I figured out what to do about the prompt, got the acd set up, and set it up in callpilot to go to the do the right thing. I changed the ATT_DATA AODN to the new number, call, and it just rings and rings. Is their somewhere else that I should be looking? How can I tell the call is going...

I get a prompt: MWC after the DN in the instructions above ld 23 ACD000 MEM AVAIL: (U/P): 1114587 USED U P: 152370 92914 TOT: 1359871 DISK RECS AVAIL: 368 ACD DNS AVAIL: 299 USED: 1 TOT: 300 REQ new TYPE acd CUST 0 ACDN 6679 MWC maxp 1SCH0765 MWC SCH0765 MWC...

turns out I can't add a mailbox 0 to callpilot--a dn needs at least 4 digits according to it Thanks, Luke Lathrop

I'll give it a try. I don't think we have any other acd's right now--everything is done through phantom numbers etc nit-1 is 6399. One thing is that this callpilot serves two sites--and the other site has it's own operator, etc. I am not sure what happens then in night mode when zero is...

I second this! the vocabulary is a killer Thanks, Luke Lathrop

the console (2250s) are primarily reached by dialing a DN, 6300, but dialing 0 also calls the console--testing dialing 0 shows the same behavior as dialing the DN. Here is me ATT_DATA from my cdb. The AODN:6399 is my callpilot DN that I want to forward to. It seems like I have tried other...

nope, it looks like I am not lucky like that. Any ideas on how bad the pricing is going to hurt me? What do they run per user? Thanks, Luke Lathrop

I need to make calls roll from my console to a callpilot DN after approx 30 sec. I have looked in my CDB, and tried changing my AODN, ATIM, etc. but nothing seems to work. The phone just rings and rings. On the other hand we can put the console in night mode, and it goes to the DN, etc Where...

I have call pilot 1.07.09 on an option 11, and I am trying to figure out how to set up unified messaging. What I would like to happen is for users to recieve an email when they have a message. When I look through the system, every option that I can find that might be related is greyed out...

The aastra cm-16 works great, I bought it about a year ago, and the only problem was the battery, which they replace under warrenty. it's got great range too. just program as a m2616. Thanks, Luke Lathrop

I don't see an OVDN anywhere on the att_data in CDB. is that set somewhere else? perhaps that is what I am looking for? right now I am trying to overflow to callpilot, but later it will be to a regular DN. Ideally would be to go: att--busy-->overflow DN--busy-->callpilot So, at the moment, I...