Recent content by jwc1972

Hello We are running IP Office 500 version 9.0.3.0. I have a bit of a funny, I have set up an Hunt group with no voicemail on it. I have 2 CCR agents enabled on this CCR hunt group. Then I have an external number pointing to this Hunt group, when the an agents comes free this should ring the...

hi

Hello I need some advice we are getting a lot of voicemails it looks bad on the reports. I have an IP office 500v2 with an Sales HUNTGROUP set on VM 20 second and voicemail timeout 80 Seconds. I have enabled announcements on this hunt group from voicemail pro set to 15 and 15. Then on...

Hello I need some advice we are getting a lots of voicemails it looks bad on the reports, I have an IP office 500v2 with an Sales HUNTGROUP set on VM 20 second and voicemail 80 Seconds. I have enabled announcements on this hunt group from voicemail pro set to 15 and 15. Then on voicemail pro I...

Hello Cheers for that, Still struggling can you schedule this backup? When I backup this up its just a file is that correct contactstore 37KB Why can't I use symantec Backup to backup the folder c:\calls ? It shows an wave Sound file and a XML Document

Hello The voicemail user is a dedicated admin user, Reinstall the app is that wise?

Hello Running IP office 500 with VoiceMail Pro Client 6.0(44) I have a question why does the service voicemail service keep restarting on a Windowds XP VM? I have the service running under voicemail user. I have the first, second and subseuqne failure to restart the service, which does not...

can someone give some clarification on this (below is from the manual) You can back up your recorder’s database using a command line procedure. The procedure uses the PostgreSQL pg_dump command to extract data from the database. It must be executed while the database is running. Do not stop the...

Hello Have you used contacted store before in the ip office? regards

ta

Excellent thanks for your help, Another question what about echo return loss ? and the NLP attenuation should these same as defaults of 6db and -9db

Hello I have 8 Voicemail Ports, In NO User ---> source number put the below string CONFERENCE_DSP_TX_GAIN=-3 silly question where is this on the system?

Hi IP sw5610 phones, running software 6.18

Hello We have an IP office 500 with CCR reporting/Recording installed, We would like to turn on call recording for an selected users Q1. can 3 users record to the same mailbox at the same time? When we tested this, on every recorded call the line crackles. So I went to System Telephony...