Recent content by jjb01

thank you all for the help. It does appear to be working ok; LIST TRACE time data 15:05:03 tone-receiver 01AXX01 cid 0x170 15:05:03 active station 5019 cid 0x170 15:05:14 dial 901634671710 route:ARS 15:05:14 term trunk-group 1 cid 0x170 15:05:14 dial...

on outgoing calls our BT main number is being displayed to the called party. We want to display the full number including extn number. we only have 1 outgoing trunk group how do I check that it is set-up to do this.

Problem has mysteriously resolved itself while testing it this morning. The BT exchange is only sending the last 4 digits so no IDC table was involved. Not sure how this is now working but glad it is. Thanks for all the help especially John Poole.

the user ext I am having problems with is 4587. the bulk of all the DDI extensions that are currently working ok are not in the list when I prt the idc. Why would that be? and to be honest I don't reconize the number 851468.

This is the result of the prt idc at this site. The DDI range should start at 4400 and go up to 4620, although I have been told that it has been added to over the years. REQ prt TYPE idc CUST 0 DCNO DCNO 1 SDID NO IDGT CDGT 4596 851468 468 851468 851467 4583 851468 4584...

DES 500 TN 017 0 00 02 TYPE 500 CDEN 4D CUST 0 WRLS NO DN 4587 0 MARP CPND CPND_LANG ROMAN NAME John Hansen XPLN 23 DISPLAY_FMT FIRST,LAST AST NO IAPG 0 HUNT 4080 TGAR 0 LDN NO NCOS 4 SGRP 0 RNPG 10 LNRS 16 XLST SCI 0 SCPW SFLT NO CAC_MFC 0 CLS...

the number is not denied in ARS but it didn't have any entry in the toll analysis table. the user has COR 3 which uses UCL 4.

what should I look for in regard to a 500 set user not receiving any external calls. He is receiving internal calls ok so it would appear that his phone is functioning correctly. His number is with-in the DDI range. I have outed his TN and copied another but this has not resolved the issue.

How do I change a COR UCL to allow calls to a normally restricted number?

Its me back again! Now no ones MWI is working! We have had a power down in the building and it seems since that happened all the MWI's have stopped working. when I leave a message in the mailbox and do status station there is nothing in the message waiting: In the other building spe is shown...

the problem does appear at the moment to be only affecting this 1 user, although it may be affecting others who have not reported it yet. Fingers crossed for the server restart tomorrow morning!

thanks for your on-going help guys. I am going to reboot the VM server tomorrow morning.There has been recent power failure problems to the building where the server is situated, although I am grasping at straws now!

I have deleted the original mailbox and created a new one but that didn't solve the light issue. Does anyone know if you can make phonexpress send a test message to test the light, in that way proving that it is communicating with definity?

Thanks, setting up the FAC proved that the light works but after changing the patching and the port still no light when a message has been left.

we use phonexpress voicemail system. The light has come on in the past, no settings have changed its just stopped working. Is there a way of testing the light without having to keep leaving numerous voicemail test messages.