Recent content by holydiver

It's weird...when you try to dial out, nothing happens when you press the number buttons on the key pad - no sounds, no dialing, nothing.. A

Thanks Jerry, but that wasn't it... A

Hi, WE have a Norstar/Callpilot set up with the Call Center module installed. For some reason, when some of my agents are logged in to the Call Center, they cannot make outbound calls, even if the press the "not ready" button. Any idea why this is? Thanks! Any help is greatly appreciated! A

Hi, WE have a Norstar/Callpilot set up with the Call Center module installed. For some reason, when some of my agents are logged in to the Call Center, they cannot make outbound calls, even if the press the "not ready" button. Any idea why this is? Thanks! Any help is greatly appreciated! A

Thanks Endless, that did it.

Here's the scenario: We have a Norstar MICS 6.0 and a Call Pilot 150 and we use Nortel T7316 phone. For some reason, the voice mail button on one of my phones got the changed to auto-dial 243. I tried re-programming it to dial feature-981, but when I press "feature" under the button programming...

Thats it! Thank you Chiden!...Sorry guys, but these manuals totally blow!

I'm unlcear as to where that is set? A

Yes, and every mailbox has its class of service set to 7....but when you press 0 while the mailbox's outbound message is playing its says "One moment please" then "the Operator is not available." A

The Class of Service for each line is set to 7. 7 has Enable Personal Target Attendant set to "Yes." Seem like I need to set something else up? A

Thanks Ace, but "Enable Personal Target Attendant" is already set to yes under class of service. So why doesn't it work?

Thats what I would figure, but I can't seem to find that field. This is what I'm seeing: http://img.photobucket.com/albums/0603/holydiver/reverdn.jpg

How do I configure "revert DN" from the CallPilot Manager web interface? A

Hey Guys, So here's the scenario: Someone calls in to my system (Norstar MICS 6.0 and a Call Pilot 150) They press in an extension (for example 802) The person at 802 isn't at their desk and voicemail picks up If the person calling in presses 0 while the voicemail is playing they get a message...

Hey Guys, So here's the scenario: Someone calls in to my system (Norstar MICS 6.0 and a Call Pilot 150) They press in an extension (for example 802) The person at 802 isn't at their desk and voicemail picks up If the person calling in presses 0 while the voicemail is playing they get a message...