Operator Not Available?

[holydiver]

Hey Guys,
So here's the scenario:
Someone calls in to my system (Norstar MICS 6.0 and a Call Pilot 150)
They press in an extension (for example 802)
The person at 802 isn't at their desk and voicemail picks up
If the person calling in presses 0 while the voicemail is playing they get a message saying "One moment please, The Operator is not available." then they get put right back into the 802 voicemail.

I need it to go to the front desk operator when someone presses zero. It works fine when an inbound caller presses 0 during the CCR recroding that picks up for the main number, but we can't seem to get out to the operator from a person's voicemail recording. There's a way to do this right?

Any advice on how to achieve this would be MOST appreciated!
Thanks guys!!!
A
jumpjumpholydiver@yahoo.com

 

[acewarlock]

You need to program the revert DN in Call Pilot to the Oper.

 

[EddieDuece]

Go to each individual mailbox and add the operators extension in the revert DN field.

 

[EddieDuece]

Ace, your one step ahead of me today.

 

[holydiver]

How do I configure "revert DN" from the CallPilot Manager web interface?
A

 

[EddieDuece]

If you go into the mailbox and scroll about 3/4 of the way down, there should be a field called revert DN.

 

[holydiver]

Thats what I would figure, but I can't seem to find that field. This is what I'm seeing:

http://img.photobucket.com/albums/0603/holydiver/reverdn.jpg

 

[acewarlock]

This looks like it's for the BCM or the Norstar, Not the PBX System and for the BCM you change it in the CLASS OF SERVICE (Enable Personal Target Attendant)

 

[acewarlock]

The BCM Forum is 1361 and the Norstar Forum is 799.