Recent content by Dawncastle

Actually my mistake it is skill , vdns, vectors etc that you can control not agents - sorry Dawn

It is in the dictionary that you assign the agent groups and agents therefore if you restrict access to dictionary then agent groups cannot be administered. Alternatively in user permissions you can restrict which agents the user can administer. Dawn

I agree I always put in a 2 sec wait time as a comfort tone for the caller,

Has anyone come across these phones? I have one but no way to administer it - is this because it is really new and not yet available on my version of ASA? If so what version of ASA do I need to administer this phone? Thanks Dawn

Your query is a little confusing but here goes. With EAS there are several factors which influence call distribution and agent reception of calls one of the most confusing is top skill/top agent. This is the agents highest level, first administered skill. This is the call for which an agent...

I have had this before and I changed the agent login form. (ch ag xx) there is a field that is Auto Answer change this to Station and am not sure why but is seemed to work and then on the station form set up the required auto answer dawn

Hi Folks just a quickie - does anyone know what requirements you must have to be able to use CCRON (call coverage return on no answer) is it R11 (Multivantage) or is it QSig Enhanced, or maybe something completely different Thanks Dawn

Thanks for this - I understand what you mean about stroke count button - but I can event count 1-9 so do they press stroke count button and then a number. Also is stroke count same as work code? Dawn

Hi I am going to try to use the event count report within CMS however does anyone know what it counts on the Definity - is it the work code? If yes how do I administer this on the definity or is it just on the CMS that Work codes are administered. Any help would be greatly appreciated. Dawn

Hi I would like to remotely upload 500 subscribers to an Intuity AUDIX and am able to connect by creating a network and then the web browser which gives me terminal emulation. Any suggestions of how to access via ASA so that I can upload the subscribers or via Procomm Plus as I have written a...

An alternative is that if you wish to switch between time of day and not time of day use two coverage paths against the user then assign a feature access code (user must have COS - Console Permissions) to switch to which coverage path you wish to use.