Recent content by dalley333

Can you give me some pointers on how to? I have tried without success.

We have Avaya Aura Experience Portal, POM and CM 6.3. Our POMDriver application routes calls back into our contact center and passes some UUI data. I would like to be able to route the calls based on whether or not UUI data exists. For example, if ANY UUI digits are present, skip the phone...

Our HR department wants to listen to a voice mail that is in someones mailbox without physically logging into their mailbox. Are the messages accessible from the server?

Each report may have a different calculation for ACD calls. If you hit <F1> while viewing the report you can see the exact calculation and what is included for each statistic in that particular report.

We consolidated 2 sites over a year ago and are now ready to remove the ACD from CMS. Does anyone know how to do this? I can't imagine it is that hard to do and I don't want to have to pay Avaya to do it. Thanks!

Thanks!! It says SP: 30mmE12 NAT. Does this tell me how many lines/phones he has or do I still need to look at the trunk cards?

How do I get to the maintenance screen?

How do I find out the version of the software?

I'll have to take a look at the card slots when I can get over there but here are the numbers off the card that is installed. Does this help any? NNTM040D77MF 1999/04/21 NT5B78 WK 001 REL 01 FLASH VM E/F FEAT. CART V 1.9

I usually work on large Avaya PBX's and am not familiar with the Norstar CICS. My husband owns a Norstart CICS with StarTalk voicemail in his office. He is moving to a new office and has opted to purchase a new system. He is looking to sell his Norstar to the new tenants but they'd like to...

Not that I am aware of. We have brought that up to Avaya many times and they haven't ever been able to give us an answer.

If you have purchased the OpenLink ODBC drivers for your CMS then you can query the data using Crystal Reports.

I don't think you can access Avaya features while on your cell phone however the call will still appear on your physical Avaya phone as active. This gives you the ability to switch back to your desk phone while on the call. This also means that people can pick up your phone and listen to your...

Are you dialing the XMOBILE extension or your extension? You cannot dial the XMOBILE extension directly. When you do a list trace command on the XMOBILE extension, dial your extension number and it should show you what digits the XMOBILE station is trying to route to.

Try doing a list trace XXXX (enter the XMOBILE extension number) and see what digits are being outpulsed.