Recent content by AX64

I changed the users voicemail password, I deleted all the messages except for the last 2 days, which is how long he has been off work. I'm going to wait and see how long it takes before he tells me he cant access his voicemail. I bet it he wont notice.

Ok... so to sum it up. 1. Looks like I have to delete all 499 messages manually. 2. I would have to enable the auto delete function but thats something I'll have to check with management.

@sizbut: Yeah I was hoping there was another way.

@tlpeter: I understand your point, which would be the same as people shouldn't drink and drive but they still do. How do I dump all the current 499 messages?

@tlpeter: if I change the time VM Messages are stored that would be a global setting wouldnt it?

Right at the Phone it reports 499 new messages, Phone Manager Pro Reports 254, that could be a bug in Phone Manager pro. How do I quickly dump all the messages? And how do I limit the user from accumulating that many messages?

We have someone who keeps a lot of voicmails they currently have 254 new messages (as per Phone Manager). I've been asked to either dump all their voicemails and possibly limit so they can only have 40-50 messages. I've looked through the VoiceMail Pro Client -> Users and it shows me the users...

I've received a request to setup a manager so they can listen in on calls between tech support and customer. I've already researched the legality of this and will be making an announcement that the call maybe monitored for training/quality. So how would this manager listen in on calls? We...

All done in Voicemail Pro Client. 1. Go to the "Condition Editor" 2. from the Dialogue that comes up add a "Calendar" it looks like a calendar page with 31 written on it. 3. Once the Calendar is created, double click on it, and click on the days you want your holiday message to play. 4...

Thanks for the advice guys, I like both Methods :)

There are a few telemarketers who don't give up and continue to call even though I tell them I'm not interested in their services. Is there a way to simply forward those calls to voice mail? based on Caller ID or Phone number? IP Office 500 v5.0 / VoiceMail Pro and I do have Phone Manager Licenses.

@tlpeter: Ok I think I tried routing via call status, but it just wasnt working for me. I'll have to revisit it.

I need to route calls based on the conditions I mentioned, which is if the Call is Busy, DND, No Answer I need them routed based on that. I hae groups and overflow group lists, but I need to get things router based on the status of the user at the phone, and I'm not sure how to do that with...

We have IP Office 500 v5.0 (22) So right now when Option 1 is pushed in VMPro I have it setup as an assisted transfer to a users extension, assisted so that a recording is played vs the phone ringing. So if the user does not answer the call, I've set it up so multiple phones ring at once...

Ok did some more testing. If the extension is on DND, then the external call being transferred does go into VoiceMail. So... A summary. 1. External Call comes in 2. Its answered by Reception or any other person. 3. The caller is looking for someone 4. the person answering transfers to call to...