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Recent content by AX64

  1. AX64

    How to Dump someones voicemails and limit them??

    I changed the users voicemail password, I deleted all the messages except for the last 2 days, which is how long he has been off work. I'm going to wait and see how long it takes before he tells me he cant access his voicemail. I bet it he wont notice.
  2. AX64

    How to Dump someones voicemails and limit them??

    Ok... so to sum it up. 1. Looks like I have to delete all 499 messages manually. 2. I would have to enable the auto delete function but thats something I'll have to check with management.
  3. AX64

    How to Dump someones voicemails and limit them??

    @sizbut: Yeah I was hoping there was another way.
  4. AX64

    How to Dump someones voicemails and limit them??

    @tlpeter: I understand your point, which would be the same as people shouldn't drink and drive but they still do. How do I dump all the current 499 messages?
  5. AX64

    How to Dump someones voicemails and limit them??

    @tlpeter: if I change the time VM Messages are stored that would be a global setting wouldnt it?
  6. AX64

    How to Dump someones voicemails and limit them??

    Right at the Phone it reports 499 new messages, Phone Manager Pro Reports 254, that could be a bug in Phone Manager pro. How do I quickly dump all the messages? And how do I limit the user from accumulating that many messages?
  7. AX64

    How to Dump someones voicemails and limit them??

    We have someone who keeps a lot of voicmails they currently have 254 new messages (as per Phone Manager). I've been asked to either dump all their voicemails and possibly limit so they can only have 40-50 messages. I've looked through the VoiceMail Pro Client -> Users and it shows me the users...
  8. AX64

    Listening in for Quality.

    I've received a request to setup a manager so they can listen in on calls between tech support and customer. I've already researched the legality of this and will be making an announcement that the call maybe monitored for training/quality. So how would this manager listen in on calls? We...
  9. AX64

    Holiday Greetings

    All done in Voicemail Pro Client. 1. Go to the "Condition Editor" 2. from the Dialogue that comes up add a "Calendar" it looks like a calendar page with 31 written on it. 3. Once the Calendar is created, double click on it, and click on the days you want your holiday message to play. 4...
  10. AX64

    How to forward some calls directly to voicemail.

    Thanks for the advice guys, I like both Methods :)
  11. AX64

    How to forward some calls directly to voicemail.

    There are a few telemarketers who don't give up and continue to call even though I tell them I'm not interested in their services. Is there a way to simply forward those calls to voice mail? based on Caller ID or Phone number? IP Office 500 v5.0 / VoiceMail Pro and I do have Phone Manager Licenses.
  12. AX64

    Huntgroup programming question.

    @tlpeter: Ok I think I tried routing via call status, but it just wasnt working for me. I'll have to revisit it.
  13. AX64

    Huntgroup programming question.

    I need to route calls based on the conditions I mentioned, which is if the Call is Busy, DND, No Answer I need them routed based on that. I hae groups and overflow group lists, but I need to get things router based on the status of the user at the phone, and I'm not sure how to do that with...
  14. AX64

    Huntgroup programming question.

    We have IP Office 500 v5.0 (22) So right now when Option 1 is pushed in VMPro I have it setup as an assisted transfer to a users extension, assisted so that a recording is played vs the phone ringing. So if the user does not answer the call, I've set it up so multiple phones ring at once...
  15. AX64

    Transfered calls not going into VoiceMail.

    Ok did some more testing. If the extension is on DND, then the external call being transferred does go into VoiceMail. So... A summary. 1. External Call comes in 2. Its answered by Reception or any other person. 3. The caller is looking for someone 4. the person answering transfers to call to...
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