Recent content by aeverson

I'm having the same issue. The customer has both 5600 and 9650 & 9608 phones. Everything works fine on the 5600 phones. I plan on opening a ticket on Monday. This was a strange issue because messages could be retrieved from the user mailbox but all of the HG mailboxes would show busy at first...

I came across that article you posted in one of the older installation notes. I do believe its definitely a problem with the RAM size but the offline upgrade for this unit says that it completes but the version number stays at 3.2.17. I can upgrade to 3.2.17 no problem but the minute I try to...

Has anyone seen this Offline Upgrade when trying to upgrade to 3.2.5X? I have a 403 that asked me if I wanted to do an offline upgrade and it completed sucessfully. The 406 I have will not upgrade past 3.2.17. Any help on this would be appreciated. I would get out my serial cable but the thing...

CZ if 4.0 is causing you to loose your hair, then you must have had 4.0 when all the rest of us were using 2.1.27! You've been bald since I first met you.

I would suggest adding a hunt group enable button (this does not work in 2.1) to each users phone. The G is rather obscure because it doesnt tell you what group you are logged into. If you want to impliment speaker paging one day that G will be useless. Then you can just create a HG with...

What I meant by invalid key press is if for example you have a menu with a 3??? linked to an assited xfer. If a caller presses an invalid 3XXX extension the system will try to xfer the call and then lock up.

No because thats the way the phone company is sending it to the system. It would be nice if Avaya had a website where the average joe could submit suggestions for enhancement request. It would be nice that both real caller ID and callback could work together. I'll submit a request to the folks...

Ahhh you guys are wimps!!! Wheres your sense of adventure? You all must have families and enjoy sleeping at night.. Why waste all that energy bench testing the product when we can simply let the customers test the product in their live environments? Thats how you find all the bugs!! Who cares if...

OK you will quickly learn that customers are going to ask you for the world and they will try to re-design the system if you let them. Blame it on the great guys at Avaya!!! You didnt do anything wrong... Ask your customer whats more important to them. Do they want to see the number as the...

BP Implement ACS - Impliment IPO ACA - Impliment IPO

You wouldnt happen to be in California would you? I worked with a customer in the Orange County area and I noticed that it took nearly 20 minutes for their PRI to come back into service. The IP Office does refresh itself at midnight and if you have a slow PRI like this you would definitely see...

I have it working with 3.2.54 and it works fine. I did see the autobuild problem but I just simply went in and deleted the incorrect users out of eCas. The problem with Delta Server is that its one more application you have to keep up with as well as find somewhere to install it. You have me...

I have one eCas system under my belt. I struggled with it because I had to learn it as I was installing it. If your customer purchased it and you have their agreement serial number then you can go to this link https://support.veramark.com/customer/logon.asp and get the install manual. Thats...

Are you using any assisted transfers in voicemail pro? If so you will need to add a $ touch tone to deal with invalid key presses. Theres a bug in 3.2.54 that basically locks up voicemail PRO if a user selects an invalid key press on a menu. Its fairly easy to test. Simply call an automated...

Thanks. I sumitted a ticket to Avaya with a CFG file and a trace of the problem. There's another 3.2 release slated to come out next month and hopefully the fix will be in it. I will post again if they find anything.