CID Presentation Issues

[budds780]

I'm a newbie so please be patient. On my first job and configuring IP Office 3.2.55 for a customer and have come up with two trivial issues with CID Presentation.

1) Customer feels incoming caller id is unreadable and would like phone number to asppear as (XXX) XXX-XXXX or XXX-XXX-XXXX. Is there any way to change the format to achieve this?

2) For whatever reason the display for incoming calls reads 9XXXXXXXXXX 9XXXXXXXXXX>EXT. It seems the incoming call is duplicating. Did I configure something incorrectly? When an incoming call has no caller id it shows up correctly as EXTERNAL>EXT.

Please help!!!

 

[aeverson]

OK you will quickly learn that customers are going to ask you for the world and they will try to re-design the system if you let them. Blame it on the great guys at Avaya!!!

You didnt do anything wrong... Ask your customer whats more important to them. Do they want to see the number as the phone company sends it xxxxxxxxxx or do they want the ability to use phone manager & their 5400 series phones to call back numbers? You will quickly learn that you will have to make compromises.

If they dont use phone manager or care to call back numbers from their call logs then simply remove the 9 from the line prefix field found under your PRI/T1 line properties.

Hope this helps. Keep your head up it only gets better with each version release.

 

[budds780]

Thanks AEVERSON for getting back to me.

Actually they don't want to use the phone manager and don't care about calling numbers back from their log.

Their only concern is to change the number so instead of XXXXXXXXXX to either (XXX) XXX-XXXX or at the very least XXX-XXX-XXXX.

I already got rid of the 9 prefix. Now it's actually reformatting the way the incoming number is displaying.

This is their primary and only goal.

Is there any way to achieve this?

 

[aeverson]

No because thats the way the phone company is sending it to the system. It would be nice if Avaya had a website where the average joe could submit suggestions for enhancement request. It would be nice that both real caller ID and callback could work together. I'll submit a request to the folks at Avaya and maybe someday it will be implimented. I think the problem is the fact that in some areas you may get 7 digits, some you get 10, some you may only get 4.

 

[Gibsonic]

here's the short answer budds780

no.

 

[budds780]

Thanks AEVERSON & GIBSONIC. I figured it wasn't me doing something wrong.

There is one outstanding issue however and here's where I definitely think I made a mistake.

Incoming calls appear on display as follows:

First Scroll --> XXXXXXXXXX XXX
Second Scroll --> XXXXXXX>EXT

It appears the incoming call is duplicating. Entire number shows on first scroll along with area code. Then on next scroll the rest of the "second and duplicate number" appears followed by the extension number.

Any thoughts on this. Please get back to me ASAP. I'm on east coast and COB is near. I'd like tog et this done so I can get out of here. The day's been stressful enough.

 

[Gibsonic]

detail your incoming call route config. what do you have in the "Incoming Number" and "Incoming Caller ID" fields

also this could be caused by the features on your PRI, assuming you are on a PRI.

i suspect though that it is something with your ICR's.

 

[budds780]

Working off a 2 PRI Lines

For each extension...

Incoming Number --> XXXXXXXXXX
Incoming Sub Address --> <Blank>
Incoming Caller ID --> <Blank>