Evening people.
I have had one hell of a day trying to get the worlds most complicated auto attendant to work reliably.
I'm hoping some one will be able to help.
As a start point I have the option to dial the extension number if the caller knows it -
So I have a Time out, this is conflicting with the wild card $. Avaya say that the time out has to be set to 8 secs to work.
I can work with these.
The thing I want to resolve is if the caller dials the wrong extension the AA chucks you out of the IP Office.
I really want to route this either to A) The receptionist or B) Re-routes to menu again.
Is this possible, if not can any one think of another option??
Thanks In advance
I have had one hell of a day trying to get the worlds most complicated auto attendant to work reliably.
I'm hoping some one will be able to help.
As a start point I have the option to dial the extension number if the caller knows it -
So I have a Time out, this is conflicting with the wild card $. Avaya say that the time out has to be set to 8 secs to work.
I can work with these.
The thing I want to resolve is if the caller dials the wrong extension the AA chucks you out of the IP Office.
I really want to route this either to A) The receptionist or B) Re-routes to menu again.
Is this possible, if not can any one think of another option??
Thanks In advance