when calls come in they go straight into the Auto Attendent which is ok but.....
our customer wants the caller to hear a couple of rings before going into the AA.
I have tried several ways of doing this and can only get one way to work.
I have tried making a phantom user and puting unconditional call forwarding to the AA shortcode but no rings just straight to AA.
I have tried making a phantom user then puting the phant into a group with a overflow group which has another phantom user with unconditional forward to AA but no joy.
The only way we got it to work was to use a port which has a phone plugged in and unconditionally forwarding that to the AA Shortcode.
We also tried putting a menu action at the beginning of the AA with Just ringing for 10 secs but could'nt find any decent ringing wavs.