phone manager wont find unit

Question

phone manager wont find unit

gordonclark (IS/IT--Management)

(OP)

8 Sep 04 04:13

argent swapped out for ip office and call status works but phone manager wont find unit- any ideas welcome !

spridge (TechnicalUser) · Answer 1 · 2004-09-08 04:23:04

Silly question , but which Phone Manager are you using.

Older Alchemy version will NOT work with IP Office Systems.

If you are using the IP Office Version and you have supplied the unit's IP address in the PBX menu option then your user list will appear.

big70 (TechnicalUser) · Answer 2 · 2004-09-08 16:54:23

If you can ping the unit then you can logon with the right version of phone manager.

Greets Peter

gordonclark (IS/IT--Management) · Answer 3 · 2004-09-09 04:27:22

the software was from the CD sent with the unit, but I have found out that call status relies on the tcp/ip whereas phone manager uses tcp/ip plus it also uses TFTP, changing the firewall settings solved this one...thanks for the replies, hope this helps you if you get the same fault. Gordon Clark

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phone manager wont find unit