upgrade procedure upgrade procedure punchtool (Vendor) (OP) 20 Jul 04 20:04 Can any one give me a basic upgrade set by set sheet to upgrade 2.0 to 2.1 RE: upgrade procedure punchtool (Vendor) (OP) 20 Jul 04 20:06 mistype step by step sheet thanks RE: upgrade procedure h5n1 (TechnicalUser) 20 Jul 04 22:35 do a backup on the program files/avaya/ipoffice/manager folder just in case, then copy all your new upgrade .bin files into that folder, logon manager, then file, advance, upgrade and all modules that are upgradable will show in the listbox and select your upgrade from there. RE: upgrade procedure childebran (MIS) 21 Jul 04 04:03 For a IP403 you must upgrade in version 1.99 and after that, you upgrade in 2.1 RE: upgrade procedure IPGuru (Vendor) 21 Jul 04 04:39 v 1.99 Is only required on an IP403 the 1st time it is upgraded from 1.x to 2.x if the unit already has V2.0 then 1.99 is not required (not that it will do any harm)I would also recommend a complete uninstall of 2.0 Admin & a reinstall of 2.1 tghe 2.0 Manager can cause corruption in a 2.1 switch.the document CD does contain a tool tip giving a setp by step guide to upgrading. RE: upgrade procedure Morrack (Vendor) 21 Jul 04 08:49 Not that he needs a second opinion for his advice to carry weight, but I agree with IPGuru - always uninstall and reinstall Manager, never copy .bin files manually.If you're upgrading VMPro at the same time, export your call flows before the upgrade, and jot down the settings in the VMPro email settings doodad in the control panel, as they will be defaulted.Peter RE: upgrade procedure experimentalot (MIS) 22 Jul 04 05:41 Morrack, why do you say not to copy bin files,??? I support many sites and alwyas run the latest manager on my laptop and when ever i do an upgrade i just copy the required bin files into manager or the wkging dir i am using, never had a problem RE: upgrade procedure IPGuru (Vendor) 22 Jul 04 11:03 What peter is saying is do not copy newer binfiles into an older manager program.IE 2.1 bin files if the manager is still at 1.3, even if the upgrade is sucsesfull the earlier manager will not allow access to the newer feature & can cause problems if it is used to change the config.puting older bins into a newer manager is not usualy a problem RE: upgrade procedure bazlit (MIS) 22 Jul 04 20:31 also remeber email settings will be defaulted during upgrade, they can be changed in the control panel tab.the tech sheet for the upgrade covers most thinsg though.1: file/save as from manager so you have a copy of the IPO config2: export from voicemail - saves voicemail setup3: uninstall old Manager/VM/IPO apps4: install 2.1 Admin/VM 5: upgrade firmware on units - using upgrade in manager6: import VM config and save and make live7: set voicemail to email settings if not done during install8: test incomming calls to extensions9: test incomming calls to attendant RE: upgrade procedure IPOUK (IS/IT--Management) 23 Jul 04 03:32 And also remember if changing working directory from 1_99 to 2_1 (if you are just upgrading the main units at first) - remember to change the working dir back to the main manager directory so any of your expansion modules are up to the latest version as well - sometimes they can be forgotten. Whole process with a VM Pro upgrade should take no longer than half an hour.