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Remote Access to a SOE on Analogue trunks.

Remote Access to a SOE on Analogue trunks.

Remote Access to a SOE on Analogue trunks.

(OP)
Can anybody tell me how to set up a step by step procedure for remote access on a Small Office Edition utilising analogue trunks. I have notice trunk 1 can be modem enabled allowing you to connect to the ip 0ffice SOE. I have tried and cannot get it to work. Any ideas?

RE: Remote Access to a SOE on Analogue trunks.

I've tried to get this working on a 403 also.  I can connect with my modem, but am unable to actually do anything - and even worse, the PRI throws busy signals to anyone calling in while I'm connected... wacky

I believe I heard something about this not being supported yet.

Peter

RE: Remote Access to a SOE on Analogue trunks.

I have gotten this to work on several small offices that we are supporting across the country, and have remote dialed into them.

Here are a couple of kickers to be successful at it.

1) Analog port 1 has to be dedicated to remote dial in. It cuts off the speech pathway if modem enabled is checked. So if you need all the analog ports for speech - its a no go.

2) You have to change the default name for remote manager. (that held me up ah hour or so)

3) Otherwise follow the job aid for setting up a dial in (it gives you step by step instructions)

The final trick that I have used is if there is an extra stations port. We will plug a station directly into Analog port 1, and then call the site ahead of time and let know next call will be modem call can you please transfer me to station XYZ (the station plugged directly to Analog port 1). You can probably get creative with programming to figure out a way for this to be automatic, but I haven't had the time yet to play with that aspect.

You may run into the issues that Morrack brought up. Dialing in and not being able to do anything - I assume is probably not being able to find the box with Manager. I have experienced this, and was able to resolve it by playing with my dial-in connections IP settings. It was on the dial in side not on the IP office. As long as you have DHCP or Dial-In server selected you should be good on the IP side.

Unfortunately do not know anything about the BRI issue - only have done it on basic systems 1-2 analog lines with about 4 users.

RE: Remote Access to a SOE on Analogue trunks.

I may try upgrading the client in question's 403 to a 2.1 and give this a whirl again.  I'm pretty sure I had it set to dial-in (for IP addresses), but without remote access I have to go there to confirm these settings of course... *sigh*.

Unless the cust has purchase PCAnywhere as I've asked them to...

Peter

RE: Remote Access to a SOE on Analogue trunks.

Have you tried to get yourt customers to install VNC instead Peter, It is Free & works very well

RE: Remote Access to a SOE on Analogue trunks.

Not heard of it - I always recommend purchasing PCAnywhere but it seems people pirate it in spite of my strict advice on the matter *chuckle*

Do you have the URL handy where I can find this program?  I'll check it out.

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