Norstar SMDR
Norstar SMDR
(OP)
I know the Norstar well but have never done anything with SMDR. A potential new customer with SMDR on his MICS has some questions - can you point me in the right direction and give me some general info. Not sure of the software release but system was upgraded in the last 3 years and their is a T1 card in it. Heres what I need:
1) What hardware is needed for SMDR? I know he accesses real time info from his pc. Give me a brief general idea how to install from scratch.
2) Can you access SMDR reports from more than one pc?
If yes, how?
3) Is there any way to track internal calls from extension to extension?
4) Is it possible to track incoming calls to DId extensions. It is a straight T1 in the system (24 voice channels). Customer talked about upgrading to PRI.
1) What hardware is needed for SMDR? I know he accesses real time info from his pc. Give me a brief general idea how to install from scratch.
2) Can you access SMDR reports from more than one pc?
If yes, how?
3) Is there any way to track internal calls from extension to extension?
4) Is it possible to track incoming calls to DId extensions. It is a straight T1 in the system (24 voice channels). Customer talked about upgrading to PRI.
RE: Norstar SMDR
2. depends on the software u use - the smdr can dump info to only one PC
3. NO
4. Yes
RE: Norstar SMDR
Specifically, is PRI needed? Programming for SMDR is not done from the Norstar - correct? Would it be done from the software loaded on the customers pc?
Also, what would you have to do to rcv SMDR reports on more than one pc? Anxiously awaiting your reply - thanks!
RE: Norstar SMDR
SMDR supports the following capabilities:
• CLID and ANI information in Norstar and SLI format;
• ISDN trunks and terminals;
• Maximum of 120 simultaneous line calls;
• Serial port support for baud rates from 1,200 to 19,200;
• TCM pass-through for support of a Norstar station set on the same TCM loop;
• Reduction of hardware requirements to conform with industry standard cable
connections;
• LED status indicator.
Plug the SMDR6 into a station port. Connect the SMDR to a PC with a serial port cable. You can plug a digital station into the SMDR, so you don't have to give up a port. Feature 9*2 lets you set-up the SMDR.
The SMDR dumps ASCII data to the serial port. I wrote a program that runs on a PC, continiously reads the serial port and outputs the data to a file on our server. Anyone with access to the folder can read the file.
A Google search should locate off-the-shelf software to do what you want.
The Norstar data format looks like this. You will note that we are using ISDN-PRI.
Incoming call:
-------- 05/23/04 02:06:48 LINE = 0176 STN = 521
CALLING NUMBER 9876543210
NAME DOE,J
UNKNOWN
DNIS NUMBER 7434
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:04
LINE = 0001
00:00:52 CALL RELEASED
Outgoing calls:
-------- 05/23/04 09:25:43 LINE = 0023 STN = 221
BC = SPEECH
PRI SERVICE PUBLIC
00:00:00 OUTGOING CALL
DIGITS DIALED 6543210
00:13:14 CALL RELEASED
-------- 05/23/04 14:29:25 LINE = 0023 STN = 221
BC = SPEECH
PRI SERVICE PUBLIC
00:00:00 OUTGOING CALL
RESTRICTION PASSWORD 01
DIGITS DIALED 19876543210
00:00:29 CALL RELEASED
RE: Norstar SMDR
you can monitor any incoming call (t1, PRI, analog)
programming is done from the norstar - for the SMDR
hte smdr itself cannot send the data to multiple PCs ..you need to locate a software that would let you share the info over a lan ...
we have installed telecost.com 's shadow ...but dont know if it does support sharing information
RE: Norstar SMDR
1) You said programming for the SMDR was done from the Norstar. I looked at my programming and installation CD on the MICS and SMDR or Call Accounting was not even mentioned. Please elaborate just a little more. I assummed (probably incorrectly) that the SMDR module was just plug and play(using a digital sta. port) and all programming would be done from the Call Accounting software. Since I have never seen the software I would have no idea where to begin even if that is true.
Is there any web sites where I can download more info on the Norsar SMDR?
2) Am I correct in saying that the Norstar SMDR module only supports one pc for report outputs? You indicated the CA software would then have to network to other pc's.
Does the Norstar support more than one SMDR module?
Any and all help appreciated.
RE: Norstar SMDR
the smdr has only one output
i dont know if the system supports multiple smdrs
RE: Norstar SMDR
Hope that helps.
Gabriel
RE: Norstar SMDR
JerryReeve
Communications Systems Int'l
com-sys.com
RE: Norstar SMDR
But then I had two SMDRs because the two offices I support merged and I combined their seperate Nortel systems into one.
RE: Norstar SMDR
Steve
tele-dataservices.com
RE: Norstar SMDR
JerryReeve
Communications Systems Int'l
com-sys.com