1) What hardware is needed for SMDR? I know he accesses real time info from his pc. Give me a brief general idea how to install from scratch.
2) Can you access SMDR reports from more than one pc?
If yes, how?
3) Is there any way to track internal calls from extension to extension?
4) Is it possible to track incoming calls to DId extensions. It is a straight T1 in the system (24 voice channels). Customer talked about upgrading to PRI.