Reason Code Event Duration different from Daily Agent.Idle Duration
Reason Code Event Duration different from Daily Agent.Idle Duration
(OP)
I am currently using seagate info desktop 7.5 with an aspect solution
Does any one know why the sum of Reason Code Events.Reason Code Event Duration would be different from the sum of Daily Agent.Idle Duration. ?
Does any one know why the sum of Reason Code Events.Reason Code Event Duration would be different from the sum of Daily Agent.Idle Duration. ?
RE: Reason Code Event Duration different from Daily Agent.Idle Duration
But there are often Idle-Events with code 0 (no reason) or above 1000 (errors, automatic idle after login, canceled...). I changed the link in the dictionary and added a formula in my report to print descriptions for these codes:
if {Reason Code Events.Reason Code Sub Event Type} = 0 then "NO REASON"
else
if {Reason Code Events.Reason Code Sub Event Type} = 1000 then "enter reason"
else
...
else
{Reason Code Desc.Reason Code Abbreviation}
hope that helps,
chris