Have 8 hunt-groups of 3 people per group. Looking for the setting that changes the number of rings the "other" 2 people hear that are not on the phone at the time another phone call comes in to that team. The customer hears 4 rings then hold music, the hunt-groups hear 1 ring.
If someone forgets to send calls to voicemail before leaving their desk in a hunt, the call can be abandoned because no notices the phone call when the single ring passes.
Red Flag Submitted
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