accident w/ auto attendant

Question

accident w/ auto attendant

Errika (TechnicalUser)

(OP)

17 Mar 04 11:15

In an attempt to have one company line be auto attendant and go directly to a designated line I somehow directed all incoming calls to that line. Now, I am not able to access voicemail, which means I can't access administrator codes(fea64) without it ringing to specified line for auto attendant.

Can someone help me? Please?

Thanks.
Errika

IPGuru (Vendor) · Answer 1 · 2004-03-17 11:54:11

this is a dificult one to guess without seeing the cfg.
I would suggest restoring the system from a backup cfg if you have 1

Errika (TechnicalUser) · Answer 2 · 2004-03-17 12:24:01

All I can think is "huh???". I'm not a phone person. I have no idea. I read the manual several times. I have a Starplus DHS...and its like its written in Greek to me. At this point I can get into the system by punching in Fea*# but it doesn't have anything for aa. At this point I would just like to shut it off. We do not have any back-up.

This is my worst nightmare realized. Thanks for the suggestion though. I'll just have to keep plugging away at it...

sizbut (TechnicalUser) · Answer 3 · 2004-03-17 13:27:40

"huh" and double "huh"... are we talking about an Avaya IP Office telephone system here?

Errika (TechnicalUser) · Answer 4 · 2004-03-17 13:31:06

No its a Vodavi Starplus DHS with Dispatch Voicemail.

I really need help.

Errika (TechnicalUser) · Answer 5 · 2004-03-17 13:38:17

Ok, no wonder there is confusion. Thanks for the help, I have no posted my question in the *correct* forum.

What a day I am having...

sizbut (TechnicalUser) · Answer 6 · 2004-03-17 13:42:16

Sorry we can't help, good luck getting the issue fixed.

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accident w/ auto attendant