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Voicemail

thread940-794912

Voicemail

Voicemail

(OP)
I am having a problem with a customer that is unable to get her voicemail to work properly. What happens is someone phones in on the main line and leaves a message. The receptionist then is not made aware by the phone manager that there is a new message left on the system. I have asked her to restart the voicemail server, dial *17 and *99 (*99 to check the hunt groups voicemail) but there still seems to be no new message.

Does anyone know what the problem with this could be?

RE: Voicemail

VM is usualy an aplication that just works.
The last time I had a problem like this it was due to the USER NAME ending in a space, this caused the vm to appear to take the msg correctly but be unable to retrive.

basicly when the vm created the mailbox user<space> windows will drop the space form the directory name so when the vm trys to acess the mailbox it cannot be located.

RE: Voicemail

(OP)
When the voicemail was originally made this was working fine, so unless they have been playing around with it this should not be the case.  Is there anything that I can test to see what could be coursing a problem?

Thanks

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