I am having a problem with a customer that is unable to get her voicemail to work properly. What happens is someone phones in on the main line and leaves a message. The receptionist then is not made aware by the phone manager that there is a new message left on the system. I have asked her to restart the voicemail server, dial *17 and *99 (*99 to check the hunt groups voicemail) but there still seems to be no new message.
Does anyone know what the problem with this could be?
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