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Auto Attendant after 3 rings to Reception

thread940-793226

Auto Attendant after 3 rings to Reception

Auto Attendant after 3 rings to Reception

(OP)
I am installing a IP 403 system and the customer wants all incoming calls to ring 3 times to reception and then go to AA. I know how to get it to go directly to AA in Incoming call route (*90) or to the main hunt group but not to both.
Please help!

RE: Auto Attendant after 3 rings to Reception

You will need to have the incoming call route go direct to the group with a 9 second ring time, 3 seconds for 1 ring then configure a VM Pro leave Mail start point. nThen configure the call flows thru VMP as required

RE: Auto Attendant after 3 rings to Reception

(OP)
I don't totally understand what you mean, I kind of do but just a little fuzzy. Could you break it down a little more please. How would I set this up thru the Hunt group to be directed to AA in VM PRo?

RE: Auto Attendant after 3 rings to Reception

1)Enable VM on the hunt group
2 In VM Pro Specific start points right click on Group & add
3) select Group from drop down list (or type name)
4) tick box for Leave in entry points
5) programm AA as normal from here

RE: Auto Attendant after 3 rings to Reception

(OP)
Thanks GrandmasterOPI & IPGuru . I will try that once I get the voicemail to start. It just crashed after the weekend, did any body ever have any issues with running VMPro as a service in XP Home Edition???

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