Voicemail Pro and Auto Attendant Help

• Mar 5, 2004

• #2

CorH

Programmer

Mar 5, 2004

4

NL

Hi, it depends on the way you present the call to the VM Pro.
If you have an incoming call route for a call you can do two things to let this call be answered by VM Pro.
The first one is via a shortcode, this will delay the answering of a call.
The other option is to enter "VM:<modulename>", this will put the call direct into VM Pro without any delay.

 

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• Mar 5, 2004

• #3

smsam

Vendor

Sep 19, 2003

30

If you are using analog trunking and the trunk type is "Loop Start ICLID", this will also cause a delay.

 

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• Mar 5, 2004

• #4

sizbut

Technical User

Oct 25, 2003

5,195

GB

Also remove any # if it appears it the short code used to transfer calls to the attendant.

 

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• Mar 5, 2004

• #5

crashtest1000

Vendor

Jul 6, 2003

754

NZ

Please note we have had issues with vmpro dropping some calls from some pstn carriers when you remove the # and make it answer immediately.

It seams as if the part of the network setup message is lost or is to slow so the call into the vm gets cutoff.

Make sure you rest it first with the different PSTN carriers.

 

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• Mar 30, 2004

• Thread starter
• #6

itech2004

IS-IT--Management

Jan 23, 2004

103

US

I thank everyone for there input

 

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