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NEC/Nitsuko 124i programming woes

NEC/Nitsuko 124i programming woes

NEC/Nitsuko 124i programming woes

(OP)
We have an NEC i-Series 124i phone system here attached to a Vangard NVM-series voice mail system. We do not have the programming software for the phone system, even though we have the programming cable.

Could somebody tell me how to access the system programming options (for 124i, not Vangard) from a phone? My extension is set up as an administrator (but I think that's only for the Vangard system). I could also try it from the operator's extension (x.301). The problem is I don't know the key codes to get into the programming options.

Thanks.

RE: NEC/Nitsuko 124i programming woes

(OP)
One more thing...

Since we have the programming cable, I could also try accessing the system from a computer, if that is possible (through something like hyperterminal).

-Nat

RE: NEC/Nitsuko 124i programming woes

First thing is to get into programing is *#*#123456789HOLD.
But if you don't have the book, you'll never be able to program the system.
You also can not program the system through programming. It's propietary software.
You program the VM via hyperterminal. Then again, if you don't have the book, you won't be able to do any of this.

KILLBOX

RE: NEC/Nitsuko 124i programming woes

(OP)
Aren't there any voice prompts for programming once you get in?

Is there any place to get the programming manual?

RE: NEC/Nitsuko 124i programming woes

There's only voice prompts to program the VM. But you still can't program prompts or Dial by Name through the phone. The system is via the phone but it's a command line. Not automated. You don't sound like a phone system programmer. These can be tricky because of there lingo. You should have a vendor set this up for you. Where are you located??

KILLBOX

RE: NEC/Nitsuko 124i programming woes

(OP)
I know about the VM system. I do things with it already through the phone and the PC program.

The phone system is set up already. I was just wondering about changing some options. Specifically, right now, I was trying to set up Call Forwarding Off-Premise. The user manual I have tells me how to do it (*4 then 6), but when I press 6 I get an 'error' tone. I thought this might be because the system and/or extension was set to block off-premise forwarding.

I do have a number to call for support, but every time we want to change a simple option like this it costs us $150. They never tell me how to do it over the phone, so we have to wait until they get around to coming to our office (sometimes the next day, sometimes a week), and then when they get there they do whatever programming, which takes about 10 minutes, and we have to pay them for 1 hour of support.

I feel the support number should be for when things are broken, and I should be able to do the simple programming tasks.

-Nat

RE: NEC/Nitsuko 124i programming woes

Well, your not going to be able to forward off premises without allowing that feature through system programming. It's a system sucurity issue and is not allowed by default on any system.

What end users think that they can do and what us vendors allow them to do is two different things. Some things are a bit more complex than the end user thinks. But I do agree that the basic things they should train you on.

Where are you located? What PC Programming do you have set up?? What are the things that you want to do now??

KILLBOX

RE: NEC/Nitsuko 124i programming woes

(OP)
For now, I would like to allow off-premise forwarding.

I agree that a lot of things are complicated, but if I had a programming manual I think I would be able to do most things. Once I found the manual online for the Vangard system, I was able to use it to do whatever I wanted.

The only PC Programming we have set up is the DOS-based IDEA software for programming the VM system.

We're located in Long Island, NY.

-Nat

RE: NEC/Nitsuko 124i programming woes

The programming for the system is via the phone. You'll need propietary software for the system and it's a little flakey. The best is through the phone, but you'll need a book.

I'm in Long Island too. What company are you? I bet my old company used to work on it for you. I'm not with them anymore. Email me.

aaristides@psdteam.com

KILLBOX

RE: NEC/Nitsuko 124i programming woes

how do change the time and date on my 124i? i have tried everything?

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