NEC SV9500 Add New Announcements for ACD Programming

[arecbarwin]

Hi there, we use an NEC SV9500 and I am trying to add a new announcement for my test ACD setup (1 Pilot, 1 Skill, 2 Agents, 2 Phones) . I see we have a VS32 box in the rack with the other UG50s. We currently only have 1 announcement from what I can see. When I run LADT it shows:
Trunk List
NO D MSGT CP WAIT RT[1] TK[1] RT[2] TK[2] RT[3] TK[3]
26 1: Possible (Disconnect by MSGT) 22 0: Multi 0 26 1 26 2 26 3

I've got the Pilot number set, I see how to route it through a weekly schedule or directly to a Call Control Vector, and can add an Agent, add a Split and assign that Split to the Agent.

I was able to add a new Route (ARTD), copying all the settings from the existing route that handles the working announcement. I then added new Trunks to that Route (ATRK). I even succeeded in adding a new announcement and pointing it to the new Route and Trunk I created.

Now when I run LADT I get this:
Trunk List
NO D MSGT CP WAIT RT[1] TK[1] RT[2] TK[2] RT[3] TK[3]
26 1: Possible (Disconnect by MSGT) 22 0: Multi 0 26 1 26 2 26 3
27 1: Possible (Disconnect by MSGT) 22 0: Multi 0 27 1 27 2 27 3

I'm stuck on the announcement recording/playing now. I read another thread regarding the special access codes for recording/playing announcements but when I look at my special access codes (LSPA) there are no codes that reference announcements (ANNC).

I feel like I am pretty close. If anybody has some advice on the special access codes I'd greatly appreciate it Thank you.

 

[DoubleDriveLine]

Are you using the VS32 for announcements or DAT cards in a physical PIM/PIR?