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Lucent Definity \ Cisco Geotel I.C.M. Configuration

Lucent Definity \ Cisco Geotel I.C.M. Configuration

Lucent Definity \ Cisco Geotel I.C.M. Configuration

(OP)
Coming to the Lucent from an Aspect background and having had little exposure to the Lucent Definity ACD, what are the main differeneces when attempting to add a Lucent Definity to an existing Intelligent Call\Contact Manager platform? Plenty of experience of the I.C.M. (circa three years) but adding a Lucent ACD is a new one on me.

Any web sites I should visit about this? Any good on-line guides that you would recommend?

Thanks,

S.B.B.

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