Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Callers being queued after hrs

Callers being queued after hrs

Callers being queued after hrs

Ok IP Office Afficionados, your help is once again requested.
I have recently changed my IP Office setup so that members of all the hunt groups have to login and out of their phones.  That works fine. The problem is, on one group, when it recieve after hrs calls,  they're sent to the queue.  The only difference in this hunt group and the others that work properly is it has one disabled member in it. Is this causing my problem?

Bottoms up!

RE: Callers being queued after hrs

If all useres are logged out there is no phone available to ring & the IPO will Que the call rather than going to VM or overflow.

Following the recent IPO forum I am now in discusion with avaya concerning this & similar "features"

RE: Callers being queued after hrs

Thats an interesting "feature".

I am gonna try adding a phone to the hunt group that does not log in & out and disable it in the group and see if this will patch it.
What do ya think?

Bottoms up!

RE: Callers being queued after hrs

disableing the ext. in the group will also cause the same problem.
you could try using a n/s falback group to route out of hours calls to another destination or VM.

The Gents at avaya have been quite keen to discuss this type of operation so hopefully it will change in a future release (prob too late for 2.0 but maby 2.1)

RE: Callers being queued after hrs

Yes you need to put the group into Night service or out of service so it goes to some sort of after or out of hours greeting.

RE: Callers being queued after hrs

The way I finally resolved this was to create a separate voice mail box and in VMP, route all hunt group calls to this box outside of business hrs.  My users are happy with this and if they're happy, they leave me alone.......:)
Thanks for everyones input.

Bottoms up!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close