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external calls won't go to VMail

external calls won't go to VMail

external calls won't go to VMail

(OP)
Hi,

I have two extensions that go to voicemail from within our system, but when they are called from the outside they don't roll over to VM.  We have a Neax2000 IVS switch for those numbers and our voice mail server is the NeaxMail AD-40.  The extensions are setup in the following manner:
E601 rolls to second line
E602 rolls to voice mail
E603 second line rolls to voice mail.  

Any ideas would be greatly appreciated,
Brad

RE: external calls won't go to VMail

I don't have my manual handy, but I believe you will need to go to command 5115>ext#>VMpilot#.  Command 51 should be "Automatic Transfer Destinations".

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