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No user displays on phone

No user displays on phone

No user displays on phone

I have a client that I just upgraded to 1.4 2 weeks ago.  3 time since then overnight his phone goes to no user.  Forced logon and login code are deselected, so I can't log him in with the default *35 short code.  If he resets the phone system it automatically come back correctly.  He was at release 1.1 before.  Any help would be greatly appreciated.


RE: No user displays on phone

Is the customer using Phone Manager?

RE: No user displays on phone

nope phone manager is not being used in this application

RE: No user displays on phone

Is there a possibility they a re dialing *36 or pressing the log off on 20XX handsets.

Maybe set up a monitor trace to see if you ca spot what’s going on.

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