No user displays on phone

GStim · Aug 7, 2003

I have a client that I just upgraded to 1.4 2 weeks ago. 3 time since then overnight his phone goes to no user. Forced logon and login code are deselected, so I can't log him in with the default *35 short code. If he resets the phone system it automatically come back correctly. He was at release 1.1 before. Any help would be greatly appreciated.

Tim

mmaki · Aug 7, 2003

Is the customer using Phone Manager?

GStim · Aug 8, 2003

nope phone manager is not being used in this application

crashtest1000 · Aug 9, 2003

Is there a possibility they a re dialing *36 or pressing the log off on 20XX handsets.

Maybe set up a monitor trace to see if you ca spot what’s going on.

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

No user displays on phone

GStim

Vendor

mmaki

Programmer

GStim

Vendor

crashtest1000

Vendor

Similar threads

Part and Inventory Search

Sponsor