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Intranet Solution

Intranet Solution

Intranet Solution

(OP)
I am working on an Intranet solution. The intranet solution will allow users to post problems to a help desk, as well as give them access to message boards (sub-categorized by department), Chat Rooms (Maybe, depends on whether it kills the bandwidth, FAQS, and an employee directory.
The FAQs section allows for our users to find help on their issues without resorting to calling our very small and very busy IT department (Our IT Dept. consists of myself, our Network Wizard, and our boss, the IT Manager for 70+ computers /w 100+ users). Hopefully, when this section is finished, it can act as a tutorial to new users as well.

I think my structure might be helpful to some of you who are struggling with a way to introduce new users to their computer enviroment, and allow them to ease into it at their own pace. The temporary housing for our Intranet is at http://204.177.102.65

Your welcome to use whatever you can in your intranet planning, however it will only be available to the "general public" for a couple days while I test it, then it will be a secure site.

If you find anything helpfull let me know!

John Vogel
johnvogel@homepage.com
My HomePage
WebMaster - DataBase Administrator - Programmer

RE: Intranet Solution

Nice site John,

One hint concerning HelpDesk. If you have time (and effort) make an extra form where people can easily (with check-boxes and pulldowns) describe their problem. I've found that people won't write more than 'Come here quickly' and everything is URGENT, of course. Especially newcomers don't know the names of the applications etc. A list of typical problems or service requests helps both you and your users.

RE: Intranet Solution

(OP)
Lehotoant,

Thanks, that's a good suggestion. And I thought the same thing about the urgent box, hehehe, like anyones going to say thier problem is "Not Urgent" or only "Somewhat Urgent".

John Vogel
johnvogel@homepage.com
My HomePage
WebMaster - DataBase Administrator - Programmer

RE: Intranet Solution

Take a look at WWW.tightlink.com...our company use this for support, it allows customers to look at their requests etc..best thing is to look at the site.  If you are interested in it pleae email me and I will give you a contact name.

Steve Thomas
sthomas@ITIMSoftware.com
Company Website
I am not Shameless, therefore I will not tell you about the when I was caught.........(now you are curious!!)

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