Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Interaction date/time

Interaction date/time

Interaction date/time

Does anyone know what this filed means in NICE?

RE: Interaction date/time

Well a "Customer Interaction" means any contact with a customer, whether that is by Phone, Fax, Email, Internet... etc etc...

I would assume that this means the Date / Time that the Call / Email / Fax etc was received.  Could be wrong though, anyone else got any suggestions ?

Chris Lynch
NICE Administrator
TeleTech UK Ltd

RE: Interaction date/time

Chris is Right.
Why do U wanna know? Seems that in 8.8 this database field is a new option to be shown in Evaluation Forms.

Kind Regards,
Maarten Copini

-Please let fellow members know if their post was of any help-

RE: Interaction date/time

We have Nice and we were looking at the eval form and did not know what the field was used for.  Belive it or not we had to take it to tier 3 at NICE because they didnt know (or didnt know who to aks in their offices )

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close