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Interaction date/time

Interaction date/time

Interaction date/time

(OP)
Does anyone know what this filed means in NICE?

RE: Interaction date/time

Well a "Customer Interaction" means any contact with a customer, whether that is by Phone, Fax, Email, Internet... etc etc...

I would assume that this means the Date / Time that the Call / Email / Fax etc was received.  Could be wrong though, anyone else got any suggestions ?

Regards,
Chris Lynch
NICE Administrator
TeleTech UK Ltd
mailto:chris.lynch@teletech.com

RE: Interaction date/time

Chris is Right.
Why do U wanna know? Seems that in 8.8 this database field is a new option to be shown in Evaluation Forms.

Kind Regards,
Maarten Copini
www.effecta.nl


-Please let fellow members know if their post was of any help-

RE: Interaction date/time

(OP)
We have Nice and we were looking at the eval form and did not know what the field was used for.  Belive it or not we had to take it to tier 3 at NICE because they didnt know (or didnt know who to aks in their offices )

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