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VM option out

VM option out

VM option out

I'm sure this has been answered before, but can't find the thread.

Is it possible to configure a mailbox to allow transfers to external numbers, after a VM is left?  Very much like CCR does using the link (flash hook) feature.

RE: VM option out

If you have a NAM voicemail, you can setup the option for the caller to press 7 and have the norstar transfer the caller to an external number(like a cell phone). Unless you are talikng about "Off Prem Notification", where you setup the mailbox to notify you of a message either by pager or cell phone. Only the NAM will do the dial 7 option during your mailbox greeting (not after a message was left), but both the NAM and Flash will do "Off Prem Notification".

RE: VM option out

Go into Feature 983 mbox to set up the outdial for the mailbox. IE., Pool A = Pool 1

To CHANGE your outdial number

From your phone with the handset down in the cradle
Press FEATURE 981
PSWD: Enter your mailbox password
The screen will show:

0 new 0 saved

On Your dial pad press 8 8
Your screen will show:

Transfer Dest:
(it will show the current number that is set up)

Press CHNG
Screen will show:


Press Phone to have the call go to an outside phone number. Press Ext if you want the call to do to an inside Extension.

Screen will show:


Using your dial pad dial the phone number you want the call to go to. IE., 555-1212. Dial it exactly as you would from your phone. Do NOT include access codes like 9.
Press OK when finished.

Screen will show:
Press OK

Screen will show:
Transfer: on

You can hang up now.

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RE: VM option out

Ms Roberts,

I assume the directions listed are for a NAM and not Flash?

As always,


RE: VM option out

Yes that is correct, it is for the NAM.

RE: VM option out

Class of service allowed?

~Will Nortel soon be NoTel??~

RE: VM option out

For COS 1 which is the most used Class Of Service outbound transfer is set to Yes. Only COSs 5, 6, 11 and 12, are set to N on outbound transfer and that can be edited if need be.

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